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MS Office Forum / Outlook / Contacts / October 2005Updated Contacts entries not showing when you use Contacts in emai
Hi, I have a client who is using Outlook 2000. They can create new contacts ok, but when in an email and the click the "To:" button, the new contacts don't show up in the contacts list. They do show up in the Contacts segment in the main application. There are no duplicate Contacts options, like when you have two and the new entries are going into the one that isn't the default contacts file. This user has upgraded from Office 97 but cannot say if this problem has been happening because of the upgrade or if it happened before the upgrade too. Any help is appreciated. Rob.  SignatureMCSE 2000 Ensure that these Contacts have valid, resolved email addresses and are being created in a Contacts Folder that has been enabled as an email address book. How are you certain these Contacts are being created in the same Contacts Folder the Address Book is displaying? SignatureRuss Valentine [MVP-Outlook] > Hi, > I have a client who is using Outlook 2000. [quoted text clipped - 10 lines] > Any help is appreciated. > Rob. I created a contact in their Contacts using my own email address, so the email addresses are reolved and valid. How do I confirm which contacts folder is being displayed by the address book? This would seem to be a possible reason the changes aren't in the address book. SignatureMCSE 2000 > Ensure that these Contacts have valid, resolved email addresses and are > being created in a Contacts Folder that has been enabled as an email address [quoted text clipped - 15 lines] > > Any help is appreciated. > > Rob. Is this Outlook 2000 in Corp./Workgroup mode? If so, look here: Tools > Services. Make sure the Outlook Address Book service is listed. R click on the Contact folder or folders you want the OAB to display, choose "Properties", go to the Outlook Address Book tab and check the "Show this folder as an E-mail address book" box. Make sure it is listed in the Outlook Address Book dialog under Services. You may also need to go to Tools > Options > Addressing Tab and choose to show your Contacts folder. SignatureRuss Valentine [MVP-Outlook] >I created a contact in their Contacts using my own email address, so the > email addresses are reolved and valid. [quoted text clipped - 26 lines] >> > Any help is appreciated. >> > Rob.
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