Multiple contact lists

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Keith - 07 Oct 2005 17:09 GMT

To all,

I have a user that has a pop3 email account. They use outlook 2003. When
they go to choose a contact from their contact list they can drop down the
Show Names From field and choose from 2 different contact lists. For
troubleshooting purposes I will call them Contacts1 and Contacts2 even though
they both appear as Contacts.

When the user adds a contact the contact goes into Contacts2.
When the user goes to send a new email the default list being shown is
Contacts1.
When I look in outlook's All Folder List, I see only 1 contact object
displayed in the folder list.

How can I find out where both contact lists are located?

How can I set the default contact list shown for when the user composes a
new email and chooses to whom the email is being sent?

Why would I even see this occur?

What is the best way to merge the contact lists once I find where each is
coming from?

Thank you for your response. I need help on this issue.

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Brian Tillman - 07 Oct 2005 17:49 GMT

> I have a user that has a pop3 email account. They use outlook 2003.
> When they go to choose a contact from their contact list they can
[quoted text clipped - 3 lines]
>
> When the user adds a contact the contact goes into Contacts2.

The "Contacts2" that you describe is, then, the Contacts folder in the
person's delivery location message store; i.e., the "Outlook Today" set of
folders.

> When the user goes to send a new email the default list being shown is
> Contacts1.
> When I look in outlook's All Folder List, I see only 1 contact object
> displayed in the folder list.

If the address book shows two Contacts folders and if you can see names in
each when you select one or the other in the address book, then both
Contacts folders must reside in a message store defined in the person's mail
profile.

> How can I find out where both contact lists are located?

The Address Book can get corrupted and show folders that may not exist. If
you select one of those folders in the "Show names from the" drop-down and
you get an error, then the folder doesn't actually exist and you'll have to
correct the address book corruption. That can often be done in the address
book with Tools>Options, selecting the folder that doesn't exist, and
clicking Remove. Otherwise, the Outlook Address Book service needs to be
removed from the mail profile, Outlook stopped and restarted, and the OAB
service added back in.

> How can I set the default contact list shown for when the user
> composes a new email and chooses to whom the email is being sent?

At the top of Tools>Options in the Address Book interface.

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Brian Tillman

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