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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
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Diane if fact you are correct. The issue with the data wasn't related to
the BCM issue.
While on the phone with the user, we did a search for pst files and only
found two on the C drive. He was offline.
Later, when he was on the LAN domain, I searched for PST and found another
one, it was in My Documents (so that he could back it up easily). I guess
that searching C drive wouldn't find PST in the My Documents folder when he
was offline? I'll have to test that, its just puzzling that we couldn't
find the right PST file initially--we searched several ways and in several
locations.
Anyway, after finding the right PST file we imported and all is well.
Except the BCM still doesn't load.
Will Niccolls
> open the pst in outlook using file, open, outlook data file and see if the
> data is there - it should be.
[quoted text clipped - 22 lines]
>> have to suffer through another xp pro upgrade, that's what I'm hoping to
>> avoid with your advice!
Joe G - 01 Nov 2005 18:09 GMT
In the same boat, here, Will.
All information provided *AS IS* with no implied guarantees. No liability
accepted for turning your toaster oven into an ecosystem or viceversa.
Take a look in \Documents and Settings\...whoevertheuseris...\Local
Settings\Application Data\Microsoft\Business Contact Manager .
You may see:
MSBusinessContactManager.mdf and a similarly named
MSBusinessContactManager.ldf .
My *guess* is these hold your user's BCM data.
A good backup would be good before proceeding.
I've seen BCM installs disappear from Outlook before (in situations
unrelated to joining an Exchange server) and a reinstall of the BCM add-in
brought them back. But having a good backup of your BCM data first should be
done.
I'm not aware of any specific support or reference for these files, but MS
may be able to provide a means of getting this data into the form BCM needs
to import it.
I'm of the assumption that Outlook connecting to the SBS server doesn't wipe
the BCM data, it just disconnects BCM from the Outlook profile.
The error you may have received at the beginning of this process (when
joining the Domain):
"Business Contact Manager
The Business Contact Manager database has been removed from this profile,
because this version of Business Contact Manager does not support Microsoft
Exchange Server e-mail accounts. Please use a profile that does contain an
Exchange Server e-mail account. If you don't have such a profile, you can
create a new one. To ???? your profiles, click Start, click Control Panel,
double-clicki User Accounts (Category view only), and then do ???? Mail."
(The ???? were where my screen capture print out was garbled.)