New contacts in Outlook 2002 not saved

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KentK - 28 Oct 2005 15:46 GMT

At what seems to be random times when I enter a new contact in Outlook (hit
"New Contact" button while Contacts are open in Outlook and typing in the
information) and hit "Save and Close" the contact appears to save properly.
When I open Contacts the next day after turning on my computer, starting
Outlook and hitting the Contacts shortcut the contact entered the day before
has dissapeared. Any ideas?

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Jocelyn Fiorello [MVP - Outlook] - 31 Oct 2005 02:54 GMT

Do you have more than one contacts folder? If so, have you checked all of
them to make sure the new contacts aren't being saved to one of the other
folders?

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Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

> At what seems to be random times when I enter a new contact in Outlook (hit
> "New Contact" button while Contacts are open in Outlook and typing in the
> information) and hit "Save and Close" the contact appears to save properly.
> When I open Contacts the next day after turning on my computer, starting
> Outlook and hitting the Contacts shortcut the contact entered the day before
> has dissapeared. Any ideas?

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KentK - 31 Oct 2005 16:12 GMT

Yes I do have more than one contacts folder but let me add some detail. In
the situation I'm talking about I always access my contacts from the shortcut
bar at the left of the Outlook screen. I only have one contact folder with an
associated shortcut So...I should be consistantly saving to the same folder.
Also one other detail. I generally keep my contacts sorted by company when I
have a "disippearingcontact" I will look for ir in address card view.
Sometimes but not alwise I will find a contact where the name field contains
a "Q" ollowed by a number while the rest of the fields are for the contact
that has dissapeared.

Any one with anymore ideas?

> Do you have more than one contacts folder? If so, have you checked all of
> them to make sure the new contacts aren't being saved to one of the other
[quoted text clipped - 6 lines]
> > Outlook and hitting the Contacts shortcut the contact entered the day before
> > has dissapeared. Any ideas?

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Jocelyn Fiorello [MVP - Outlook] - 31 Oct 2005 19:31 GMT

Are you using a .PST file? If so, try running the Inbox Repair Tool against
it to see if it finds any errors. Search your drive for a file called
scanpst.exe and run it. Allow the program to make a backup of your file
before it makes any changes.

Signature

Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

> Yes I do have more than one contacts folder but let me add some detail. In
> the situation I'm talking about I always access my contacts from the shortcut
[quoted text clipped - 18 lines]
> > > Outlook and hitting the Contacts shortcut the contact entered the day before
> > > has dissapeared. Any ideas?

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KentK - 31 Oct 2005 20:57 GMT

I found the scanpst file where does Outlook hide the contact data files?

> Are you using a .PST file? If so, try running the Inbox Repair Tool against
> it to see if it finds any errors. Search your drive for a file called
[quoted text clipped - 23 lines]
> > > > Outlook and hitting the Contacts shortcut the contact entered the day before
> > > > has dissapeared. Any ideas?

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Brian Tillman - 31 Oct 2005 21:09 GMT

> I found the scanpst file where does Outlook hide the contact data
> files?

Contacts are stored with all of your other Outlook data in the Personal
Folders file (PST). The default location is %UserProfile%\Local
Settings\Application Data\Microsoft\Outlook, which is a hidden folder.

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Brian Tillman

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