Outlook Autocomplete

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Mike - 07 Nov 2005 20:00 GMT

We are currently running Outlook 2002 with an exchange server in a Citrix
environment. My problem is that the autocomplete does not always work
correctly. The Autocomplete and the AutoResoultion options are enabled. It
seems that user "A" will send an e-mail to an outside address and continue to
send an email to this address for a few days with no problems ( Autocomplete
Works). A few days later when user "A" tries to send an e-mail to this
address again the Autocomplete fails. I have renamed the NK2 file as well as
created a new outlook profile and the problem still occurs. If I look at the
NK2 file with notepad I do see email addresses. This is not happing to one or
two users but rather sporadically to the entire company.

Signature

Michael Keehan
System Administrator

Reply to this Message

Russ Valentine [MVP-Outlook] - 07 Nov 2005 20:59 GMT

Explain what you mean by the "Autocomplete fails." What happens exactly? Is
there no matching entry? Is the entry corrupt? What is the error?

Signature

Russ Valentine
[MVP-Outlook]

> We are currently running Outlook 2002 with an exchange server in a Citrix
> environment. My problem is that the autocomplete does not always work
[quoted text clipped - 11 lines]
> or
> two users but rather sporadically to the entire company.

Reply to this Message

Mike - 07 Nov 2005 22:10 GMT

There is no entry. From looking at a few other posts someone mentioned that
if the file is close to the 1000 limit the file could sometimes become
corrupt. We also have a case opened with Microsoft and they are aware of the
problem. The temporary fix is to edit the registry setting to allow fewer
entries.

Michael Keehan
System Administrator

> Explain what you mean by the "Autocomplete fails." What happens exactly? Is
> there no matching entry? Is the entry corrupt? What is the error?
[quoted text clipped - 13 lines]
> > or
> > two users but rather sporadically to the entire company.

Reply to this Message

Russ Valentine [MVP-Outlook] - 07 Nov 2005 23:19 GMT

Not really. If the file reaches 1000, it should not become corrupt. It
should simply thin itself using a FIFO algorithm.
There are, however, a lot of reports of the autocompletion cache failing to
keep track of data reliably, which is no small issue for users who have come
to rely upon the autocompletion cache as if it were a reliable data source.
Let us know if PSS solves your problem. Their track record isn't so good
from what I've seen. Editing the registry to allow fewer entries hardly
seems like a solution to me.
In the meantime, I would advise against considering the autocompletion cache
as a reliable data source until Microsoft figures out these problems.

Signature

Russ Valentine
[MVP-Outlook]

> There is no entry. From looking at a few other posts someone mentioned
> that
[quoted text clipped - 31 lines]
>> > or
>> > two users but rather sporadically to the entire company.

Reply to this Message

Mike - 14 Nov 2005 13:39 GMT

Hi Russ, Well the fix that microsoft gave us did not correct the problem. Do
you or anyone else have any other ideas. I am leaning towards a user profile
problem. The problem started happening when we went to a Mandatory Profile
and converted to imanage for document management.

Thanks for all your help

Signature

Michael Keehan
System Administrator

> Not really. If the file reaches 1000, it should not become corrupt. It
> should simply thin itself using a FIFO algorithm.
[quoted text clipped - 41 lines]
> >> > or
> >> > two users but rather sporadically to the entire company.

Reply to this Message

Russ Valentine [MVP-Outlook] - 14 Nov 2005 21:17 GMT

I can't say I'm surprised. Outside of Microsoft, the people who know the
most about NK2 files are the developers of Ingressor
(http://www.ingressor.com/) . If this is a new problem to them, I'd bet
they'd be willing to look into what's happening if you can share your NK2
files with them. I'll put you in touch.

Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ, Well the fix that microsoft gave us did not correct the problem.
> Do
[quoted text clipped - 62 lines]
>> >> > or
>> >> > two users but rather sporadically to the entire company.

Reply to this Message