Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
DiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWord
DirectoryUser Groups
Related Topics
Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ...

MS Office Forum / Outlook / Contacts / October 2003

Tip: Looking for answers? Try searching our database.

contact list problems

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
Joyce - 07 Oct 2003 00:26 GMT
This question may have been asked before but here goes
anyway.
Myself and some work collegues have recently had their
computers and/or software upgraded to Windows and Office
XP.  All of us have been able to transfer our contact
lists so that when you click Contacts on the left hand
bar, the correct list is displayed.  But if you open a
new mail message and click the To: button, the Contacts
list that is available is either empty or is an old
list.  How can we fix this?
We can send an email to a contact from the list but this
doesn't help if you wish to send to multiple contacts.
Please help if you can,
Joyce
Russ Valentine [MVP-Outlook] - 07 Oct 2003 01:39 GMT
Indeed. Asked and answered daily.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB.  Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed.  If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box.  Make sure you restart Outlook after making these
changes.

Signature

Russ Valentine
[MVP-Outlook]

> This question may have been asked before but here goes
> anyway.
[quoted text clipped - 10 lines]
> Please help if you can,
> Joyce
Joyce - 07 Oct 2003 02:31 GMT
Thank you so much Russ.  I had done most of that.  I was
missing the step

selecting Properties, clicking the Outlook Address Book
tab, and checking the "Show this folder as an E-mail
address book" box

I am now writing out the correct instructions as a guide
to myself for future reference.  Thankyou once again.

Joyce

>-----Original Message-----
>Indeed. Asked and answered daily.
[quoted text clipped - 44 lines]
>
>.
David Bricksin - 07 Oct 2003 05:51 GMT
I experienced the same problem after a recent Microsoft
XP migration.  I had to update the list of contacts and
delete the first one that was empty, there was a second
one in the list and it became the default after I deleted
the other one.

Here's how...
Open up Outlook,
Select tools
Select E-mail accounts
Select under directory "View or change existing
directories or address books."

You may need to add your current contacts folder and
delete the default one.

Good luck,
David.

>-----Original Message-----
>This question may have been asked before but here goes
[quoted text clipped - 12 lines]
>Joyce
>.
 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2009 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.