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MS Office Forum / Outlook / Contacts / December 2005the old - first name first - in address book - contacts "to" box issue
OL2003 I give up - I've followed all the methods (I think) to change my address book to show contacts last names first to no avail. I went through the "email accounts" process, and changed the options/contact options/new contacts to last, first. Nothing seems to work. Now here's the kicker - I have a desktop and notebook and sync contacts between them. The settings are exactly the same on each (as far as I can tell) - the desktop displays last, first perfectly - but the notebook does not. I'm stumped? I'm hoping the all-time Outlook expert Sue Mosher is "listening"!! Thanks. Jack This is the most frequently posted question in this group. Go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. > Set your sort order there Be sure to restart Outlook to see your changes.  SignatureRuss Valentine [MVP-Outlook] > OL2003 > [quoted text clipped - 16 lines] > > Jack yep - it is the most posted - but - having worked at it for the last 2 hours - I simply cannot get my contacts in the address book to sort last, first. I've followed the below steps many times to no avail. Sorry, but it just isn't working for me - what's baffling is that, as I mentioned, my desktop sorts appropriately, but not my new notebook - I just loaded OL 2003 on it a week ago and copy my PST file to it. Any other suggestions? Thanks. Jack > This is the most frequently posted question in this group. > Go to Tools > E-mail accounts > View or change existing directories or [quoted text clipped - 20 lines] >> >> Jack Examine the options for sorting the Outlook Address Book. They are: 1. First, Last 2. File As... (There is no number 3: Last, First) The conclusion I would draw from your claim that is that the File As... fields in the Contacts Folder you are displaying are not in Last, First order. Are they? You mentioned that you set the File As... field option to Last, First. That setting is irrelevant. It only applies to new Contacts, not existing ones. SignatureRuss Valentine [MVP-Outlook] > yep - it is the most posted - but - having worked at it for the last 2 > hours - I simply cannot get my contacts in the address book to sort last, [quoted text clipped - 37 lines] >>> >>> Jack Here's what it shows: Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change >up pops a box entitled "Microsoft Office Outlook Address Book" I have 6 address books with my main one entitled "Contacts". At the bottom of this box are two buttons under "Show names by" - left button - "First Last (JohnSmith)" is unchecked - the right button - "File As (Smith, John) IS checked. This is the setting for all 6 of the address books. Only one button can be checked at a time. This is the same setup as on my desktop which does correctly display last, first in both the contacts folder and address book views. When I display the Contacts folder (as well as the other contacts type folders) all names ARE listed in last, first order, BUT, not when I click the "To" button when composing new emails, nor when I open up the address book itself (not the contacts folder) . Now can you see why I'm confused, baffled and befuddled?? Thanks for sticking with me! Jack > Examine the options for sorting the Outlook Address Book. They are: > 1. First, Last [quoted text clipped - 47 lines] >>>> >>>> Jack additionally, when checking individual contacts by opening them - the File As: field IS displaying in last, first order. Jack > Here's what it shows: > [quoted text clipped - 74 lines] >>>>> >>>>> Jack Do you really have 6 different Contacts Folders that you have enabled as email address books? If not, you probably have a corrupt OAB service. Remove it. Restart Outlook. Re-add it. SignatureRuss Valentine [MVP-Outlook] > Here's what it shows: > [quoted text clipped - 74 lines] >>>>> >>>>> Jack yes - I do have 6 contacts folders all enabled as address books. Seemed like a handy way to approach things - I need separate somethings to track different organizations. I don't know how to remove OAB service or what that is? Please advise. Why do you suppose everything works correctly on the desktop, but exact duplicate contact/address books and settings don't work on the notebook? Thanks. > Do you really have 6 different Contacts Folders that you have enabled as > email address books? If not, you probably have a corrupt OAB service. [quoted text clipped - 77 lines] >>>>>> >>>>>> Jack SUCCESS! I fiddled and fiddled and guess what? Finally, after making changes and restarting Outlook several times without any success - I simply REBOOTED my computer (hadn't had a reason to do that in last day or so)!! Never dawned on me that you would have to reboot to have the last, first change take effect. Does that make sense to you, Russ? Anyway, thanks for all your help. Jack > yes - I do have 6 contacts folders all enabled as address books. Seemed > like a handy way to approach things - I need separate somethings to track [quoted text clipped - 88 lines] >>>>>>> >>>>>>> Jack You don't have to reboot the computer. You only have to restart Outlook. SignatureRuss Valentine [MVP-Outlook] > SUCCESS! I fiddled and fiddled and guess what? Finally, after making > changes and restarting Outlook several times without any success - I [quoted text clipped - 101 lines] >>>>>>>> >>>>>>>> Jack Because you have a corrupt Outlook Address Book Service. Remove it. Restart Outlook. Re-add it using the instructions here: http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 SignatureRuss Valentine [MVP-Outlook] > yes - I do have 6 contacts folders all enabled as address books. Seemed > like a handy way to approach things - I need separate somethings to track [quoted text clipped - 88 lines] >>>>>>> >>>>>>> Jack |
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