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MS Office Forum / Outlook / Contacts / December 2005Contact Categories Have Become Useless
I usually have each contact linked to several categories. When I looked at my Contacts in "By Category “view, only the first category was shown as the header. For example, if John Smith had "Leads" and "Personal" checked in his Category box, then John Smith would show up in both the category labeled "Leads" and the category labeled "Personal." If Jane Doe was linked to “Personal” and “Health,” her contact would show up with John Smith in “Personal,” and then also in the “Health” category. This was of course quite useful. Monday, my Outlook 2003 decided that the Category headers (when viewing all contacts) were going to show ALL categories for each contact. For example, now John Smith would ONLY show up in a category labeled "Leads, Personal." Jane Doe now shows up under a DIFFERENT category header marked "Personal, Health." This is of course quite useless. How do I get back to showing only ONE category in the headers of my Contacts "By Category" view, and under the header ALL contacts linked to that category are available? So you contend Outlook just did this all by itself for no reason? Never seen it. Sure there isn't more to this story?  SignatureRuss Valentine [MVP-Outlook] >I usually have each contact linked to several categories. When I looked at > my Contacts in "By Category "view, only the first category was shown as [quoted text clipped - 21 lines] > category > are available? Boy, that was helpful. > So you contend Outlook just did this all by itself for no reason? > Never seen it. [quoted text clipped - 24 lines] > > category > > are available? > Monday, my Outlook 2003 decided that the Category headers (when > viewing all contacts) were going to show ALL categories for each > contact. For example, now John Smith would ONLY show up in a > category labeled "Leads, Personal." Jane Doe now shows up under a > DIFFERENT category header marked "Personal, Health." This is of > course quite useless. I see this if I view my Contacts in a list view other than By Category, like Phone List or Location. SignatureBrian Tillman Brian, Thanks. I am currently viewing "By Category." It looks identical to the "By Category" view from a week ago. The only difference is that the heading for each category now show ALL the categories to which a contact is linked, and the contact in ONLY in that new, multi-headed category. Very frustrating. Any help would be appreciated. > > Monday, my Outlook 2003 decided that the Category headers (when > > viewing all contacts) were going to show ALL categories for each [quoted text clipped - 5 lines] > I see this if I view my Contacts in a list view other than By Category, like > Phone List or Location. If you're using a PST file, have you checked it for errors with the Inbox Repair Tool? The more information you provide about what steps lead up to this problem the more troubleshooting we can provide. If you're asking if there are known cases where Outlook just does this for no reason, we haven't seen any so far. SignatureRuss Valentine [MVP-Outlook] > Brian, > [quoted text clipped - 18 lines] >> like >> Phone List or Location. Russ, Thanks. No, I did not use a PST file. I was using Outlook as I normally do. I was looking in "Contacts" in the normal category view. I went to mail and "Inbox" and worked normally. Did not add or delete any contacts. When I returned to contacts (did not exit Outlook in between), the categories had changed. Instead of one category name in each header, there were several. Any ideas? I can't believe this has never happened to anyone else. Also, seems there should be a simple configuration function that allows users to view either way. All I need to do is know what that command is, and I will try. Any help will be appreciated. > If you're using a PST file, have you checked it for errors with the Inbox > Repair Tool? [quoted text clipped - 24 lines] > >> like > >> Phone List or Location. > Thanks. No, I did not use a PST file. I was using Outlook as I > normally do. I was looking in "Contacts" in the normal category > view. I went to mail and "Inbox" and worked normally. If you're not using a PST, then you're connected to an Exchange server. Has your Exchange admin checked your mailbox? Have you tried creating a new mail profile? SignatureBrian Tillman Then I assume you are using an Exchange mailbox? If so, this is an issue your Exchange administrator must sort out. It is not an Outlook issue I have ever seen, but I've only been around here for 8 years, so anything's possible. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 45 lines] >> >> like >> >> Phone List or Location. I do not think I am on an exchange server, either. I recall recently asking if my Outlook folders were backed up on the network, and I was told they are not. All my Outlook folders reside only on may hard drive. Does this mean I am using .PST? I will try the Inbox repair utility. > Then I assume you are using an Exchange mailbox? If so, this is an issue > your Exchange administrator must sort out. It is not an Outlook issue I have [quoted text clipped - 49 lines] > >> >> like > >> >> Phone List or Location. OK. I have scanned my contacts .PST file using the Inbox repair tool (scanpst.exe). No errors found. What should be my next step. As far as steps leading up to this, I wrote these in a previous post - nothing spectacular; just normal use and the category headings just changed. Isn't this a choosable feature of Outlook? How do I fix? > If you're using a PST file, have you checked it for errors with the Inbox > Repair Tool? [quoted text clipped - 24 lines] > >> like > >> Phone List or Location. I've never seen anyone report this. Sorry. Without the steps to repro, it is hard to troubleshoot. SignatureRuss Valentine [MVP-Outlook] > OK. I have scanned my contacts .PST file using the Inbox repair tool > (scanpst.exe). No errors found. What should be my next step. [quoted text clipped - 35 lines] >> >> like >> >> Phone List or Location. I've never this behaviour either, and I can't see how any of grouping or filtering options would do this. Having said that, have you tried resetting the By Category view? In the view drop down box, select "Define View", and select "By Category" in the dialog box, and then click on the "Reset" button - this should reset any view customisations that have been applied. If the problem still exists after that, then I have no idea. > OK. I have scanned my contacts .PST file using the Inbox repair tool > (scanpst.exe). No errors found. What should be my next step. [quoted text clipped - 31 lines] > > Category, >> like > > >> Phone List or Location. |
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