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MS Office Forum / Outlook / Contacts / December 2005vcards are not saving to contacts
Outlook 2000 after recieving a v card, opening and saving, the contact information is not saved in either my contacts or address book. any suggestions? Suggest providing some information we can actually use. Mail Support Mode. Mail transport. How your Outlook Address Book is configured. Format of the files you received and how they were sent.  SignatureRuss Valentine [MVP-Outlook] > Outlook 2000 > > after recieving a v card, opening and saving, the contact information is > not > saved in either my contacts or address book. any suggestions? mail support mode? and that has to do with v-cards how? we are not using an exchange server - IMAP, if that makes any difference. the address book is not configured, but as default by install. contact info was sent as name.vcf file. file opens, showing default contact template view with all information. when user clicks on save and close, the contact is not being added to contact list. ~s > Suggest providing some information we can actually use. > Mail Support Mode. [quoted text clipped - 6 lines] > > not > > saved in either my contacts or address book. any suggestions? Mail support mode matters greatly. Each uses a completely different address book service. You're on your own. Good luck. SignatureRuss Valentine [MVP-Outlook] > mail support mode? and that has to do with v-cards how? we are not using > an [quoted text clipped - 20 lines] >> > not >> > saved in either my contacts or address book. any suggestions? You might not have received a vCard .vcf file at all. (You can check by trying to save the attachment.) If you received a native Outlook contact, it will be a .msg file attachment. In that case, try dragging the attachment to your Contacts folder. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Outlook 2000 > > after recieving a v card, opening and saving, the contact information is not > saved in either my contacts or address book. any suggestions? Thank you for your reply Sue. I do appreciate it. the file indeed is a .vcf file and was sent to my end user from someone else inside our company who may have a different version of Outlook. when this problem first arose, .vcf files were defaulting to Lotus Organizer. I changed the default program to open the file to Outlook.exe. this user has Outlook 2000 installed. I am not experiencing the same issue with my Outlook - 2003 - I can open the .vcf file and it does save to my Contacts. on the end user's pc, the vcf file opens in the default Outlook contact template with all information about the contact there. when you click save & close, the new contact isn't added to the users contact list. I will see if dragging & dropping works and if so, I will reply. thanks again, ~s > You might not have received a vCard .vcf file at all. (You can check by trying to save the attachment.) If you received a native Outlook contact, it will be a .msg file attachment. In that case, try dragging the attachment to your Contacts folder. > > Outlook 2000 > > > > after recieving a v card, opening and saving, the contact information is not > > saved in either my contacts or address book. any suggestions? Again, if you are using IMO mode of Outlook (which apparently you are) you are not using the Outlook Address Book, you are using the WAB. You should check to see if perhaps the file is being save to the WAB. Also, look for another Contacts Folder in your profile that might be receiving the record. SignatureRuss Valentine [MVP-Outlook] > Thank you for your reply Sue. I do appreciate it. > [quoted text clipped - 29 lines] >> > is not >> > saved in either my contacts or address book. any suggestions? hello Russ, in my first reply to you, I did mention that we use IMAP which is IMO. along with details that the .vcf file was not saving to the Address Book [WAB] or the default Contacts under Personal Folders. it seemed that the contact info was being sent to some great Outlook void. I am of the thought that this is an issue with sharing contacts via emailing .vcf files, when both the sender and recipient do not have the save version of Office/Outlook installed. in trying to resolve this issue for my end user, I have discovered that Sue's answer above was the best work around. if the contact info comes to her in a either a .vcf or .msg file, the user is able to drag & drop the file into her contacts and the new contact appears in her Contacts, where it should be. thank you for your reply, ~s > Again, if you are using IMO mode of Outlook (which apparently you are) you > are not using the Outlook Address Book, you are using the WAB. You should [quoted text clipped - 33 lines] > >> > is not > >> > saved in either my contacts or address book. any suggestions? Well FWIW, I've not seen this issue since they finally did away with IMO. There were several issues back in those days when VCF files would get associated with OE instead of Outlook, presumably because Outlook uses OE's address book engine. As I recall, the fix was to reset all associations to Outlook AFTER the address book sharing had been established. SignatureRuss Valentine [MVP-Outlook] > hello Russ, > [quoted text clipped - 65 lines] >> >> > is not >> >> > saved in either my contacts or address book. any suggestions? Thanks Sue... the drag & drop is a good work around for this. ~s > You might not have received a vCard .vcf file at all. (You can check by trying to save the attachment.) If you received a native Outlook contact, it will be a .msg file attachment. In that case, try dragging the attachment to your Contacts folder. > > Outlook 2000 > > > > after recieving a v card, opening and saving, the contact information is not > > saved in either my contacts or address book. any suggestions? |
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