2 personal folders!

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Tim Silver - 19 Dec 2005 09:56 GMT

Hi,

Outlook 2000 on Windows 2K

In Outlook Today and with the folder tree totally collapsed, a work
colleague has 2 Personal Folders i.e.

+(icon)Outlook Today - [Personal Folders]
+(icon)Personal Folders
+(icon)Personal Folders

Apart from not understanding how Outlook is allowing two folders with
identical names, she claims that the second Personal Folder appeared 'as if
by magic'.

In addition, Outlook will not delete the second 'Personal Folders' folder
(presumably because it's called Personal Folders).

Would be grateful for any thoughts on why/how this might have happened, why
is Outlook allowing two folders with the same name and how can the second
folder be deleted (we've tried renaming the folder but the rename option is
greyed-out).

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Russ Valentine [MVP-Outlook] - 19 Dec 2005 10:05 GMT

If you can't just R click and close the duplicate, the user has a corrupt
profile from migrating data incorrectly.
Easy to fix if you had posted a more complete account of the version.
Outlook 2000 has 2 completely different modes. Specify which this is.

Signature

Russ Valentine
[MVP-Outlook]

> Hi,
>
[quoted text clipped - 21 lines]
> is
> greyed-out).

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Tim Silver - 19 Dec 2005 10:26 GMT

Thanks for quick response.

Outlook is set-up for 'Internet Mail Only' - I assume that's what you mean?

> If you can't just R click and close the duplicate, the user has a corrupt
> profile from migrating data incorrectly.
[quoted text clipped - 25 lines]
> > is
> > greyed-out).

Reply to this Message

Russ Valentine [MVP-Outlook] - 19 Dec 2005 11:30 GMT

It is. That's too bad. IMO has no provision for creating new profiles.
You'll have to edit the registry directly to get rid of the invalid
references to PST files. Pay special attention to the actual name of these
folders. That's what you'll be looking for.

(Win NT) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<your profile name>
(Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in to
see if you can find the ghost .PST names. Export that key for safety then
delete it. If you delete the keys and that point to your real .PST file
instead of one of the ghosts, it's not the end of the world -- your data
won't be gone. The worst you would have to do is merge back the key you
exported or recreate your Outlook profile (which takes a second registry
hack).

Signature

Russ Valentine
[MVP-Outlook]

> Thanks for quick response.
>
[quoted text clipped - 34 lines]
>> > is
>> > greyed-out).

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