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MS Office Forum / Outlook / Contacts / December 2005Emailing Distribution Lists
I have been asked this question by a person at work, and do not have an answer - does anyone else know why this may be happening please? The person has no problem emailing single contacts, recipients are able to save them to their contact lists. However, when she sends a distribution list, although the recipient receives it, opens it and saves it, the distribution list does not appear in their contact list. I tried it out, and she was absolutely right. Is this a known problem, or could it be the set up of Outlook in the company? Thanks Aehan The method to send a DL to another Outlook user is well documented both here and in the KB: Insert it as an Outlook Item in an RTF message.  SignatureRuss Valentine [MVP-Outlook] >I have been asked this question by a person at work, and do not have an > answer - does anyone else know why this may be happening please? [quoted text clipped - 11 lines] > Thanks > Aehan The recommended method is exactly what was done (or so I believe). Outlook is set by default to send Emails as Rich Text in the company concerned. Even sending as Rich Text when the DL is inserted as an Outlook Item, when the DL is opened and saved by the recipient it is not added to their Contacts folder (they also have Rich text as the default). The version used is Outlook 2003. This is a real problem for us, it may be that we are not using it correctly, if so I would be really glad to have some advice. :o) > The method to send a DL to another Outlook user is well documented both here > and in the KB: [quoted text clipped - 14 lines] > > Thanks > > Aehan Cannot repro your problem. Seems to work fine for everyone else. You must be missing something somewhere. It's hard to imagine anyone who has RTF set as their default. SignatureRuss Valentine [MVP-Outlook] > The recommended method is exactly what was done (or so I believe). > Outlook [quoted text clipped - 32 lines] >> > Thanks >> > Aehan Rich text was set because a very large company was migrating over a period from Office 97 to Office 2003, it was set for compatibility purposes. Thanks for looking at the problem, although it remains a real problem for us. It seems strange that this large organisation has a problem that no-one else does. Rgds Aehan > Cannot repro your problem. Seems to work fine for everyone else. You must be > missing something somewhere. It's hard to imagine anyone who has RTF set as [quoted text clipped - 35 lines] > >> > Thanks > >> > Aehan Don't forget that individual Contacts might be set to receive messages in plain text only. SignatureRuss Valentine [MVP-Outlook] > Rich text was set because a very large company was migrating over a period > from Office 97 to Office 2003, it was set for compatibility purposes. [quoted text clipped - 51 lines] >> >> > Thanks >> >> > Aehan Thanks for your help. At last I have found the solution and it is so simple. I was using the guidelines given in Outlook help, which advise that you open the received distribution list and click on the save and close button - this didn't work at all. I looked through more help on groups and found an article by Sue Mosser, she advised that you drag the icon representing the Distribution list from the received Email to the Contacts folder (using RTF format) - it WORKS!!! Thankyou to everyone on groups, I was tearing my hair out. > Don't forget that individual Contacts might be set to receive messages in > plain text only. [quoted text clipped - 53 lines] > >> >> > Thanks > >> >> > Aehan The other method should work too and seems to for everyone else. The DL is saved to your default Contact Folder. SignatureRuss Valentine [MVP-Outlook] > Thanks for your help. At last I have found the solution and it is so > simple. [quoted text clipped - 81 lines] >> >> >> > Thanks >> >> >> > Aehan > The recommended method is exactly what was done (or so I believe). Is the recipient also within the company and are you using Exchange? If either condition does not apply, open the Contact record of the recipient and double-click the E-mail address. Examine the "Internet format" field and make sure it says "Send using Outlook Rich Text format" to force Rich Text and see if it makes a difference. If you'[re using Exchange and the recipient is in the same company, then forget the above. SignatureBrian Tillman Yes we are using Exchange and the recipients are within the company, however there have been loads of customisation that may have caused problems. The drag and drop method works, and I will advise that everyone uses this, if it works don't knock it is what I say. Thanks to everyone for their help and input. Happy Christmas Aehan > > The recommended method is exactly what was done (or so I believe). > [quoted text clipped - 4 lines] > Text and see if it makes a difference. If you'[re using Exchange and the > recipient is in the same company, then forget the above. |
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