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MS Office Forum / Outlook / Contacts / December 2005Outlook XP- how to synchronize Address Book and Contacts
Ever since I reformatted my boss's computer a while back, whenever he clicks on the Address Book to send an e-mail, it says it is not synchronized with the Contacts list, and suggests consulting Outlook Help to remove or edit this folder. I am lost. I have not found Help helpful in this at all, and I cannot find any posts of a similar problem on the internet. There are plenty of contacts in the Contacts list, but there is nothing in the Address Book, and you cannot send an e-mail to anyone in the Contacts List without retyping their e-mail address. Any ideas?? What's the exact text of the warning message that he's getting? What version of Outlook? Is the Outlook Address Book in the mail profile? DId you check the settings on the Contacts folder to make sure it's marked for inclusion in the address book?  SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Ever since I reformatted my boss's computer a while back, whenever he clicks > on the Address Book to send an e-mail, it says it is not synchronized with [quoted text clipped - 4 lines] > and you cannot send an e-mail to anyone in the Contacts List without retyping > their e-mail address. Any ideas?? I am using Office XP. The error message reads: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help." This occurrs if I open a blank e-mail and try to retrieve an address from the contacts list to send the message to. In other words, I open a blank e-mail, then hit the "To:" button, and I receive this message. When I click "Ok," which is the only option in the error message, it pulls up the Address Book, which is blank. I do not seen an option in the Contacts folder to mark it for inclusion in the Address Book. Where is this option? I do not understand what you are asking by "Is the Outlook Address Book in the mail profile?" As far as I can tell, it is, but maybe there is something that needs to be set that I'm not aware of. I have never had any problem setting up Outlook before, so this is very strange to me. Thank you for your help!!! -Melissa > What's the exact text of the warning message that he's getting? What version of Outlook? Is the Outlook Address Book in the mail profile? DId you check the settings on the Contacts folder to make sure it's marked for inclusion in the address book? > [quoted text clipped - 6 lines] > > and you cannot send an e-mail to anyone in the Contacts List without retyping > > their e-mail address. Any ideas?? I just tried running the Repair Tool in Outlook, and that did not fix the problem. Also, I just noticed that when I click the word Inbox on the gray toolbar just over the Folders List, it no longer gives me a folders list that way. I noticed this before I ran the Repair Tool, and the Repair Tool did not fix this problem either. > I am using Office XP. > The error message reads: "The address list could not be displayed. The [quoted text clipped - 14 lines] > Thank you for your help!!! > -Melissa Very common problem with solutions posted here almost daily. http://home.indy.rr.com/russval/addressbook.htm#Lose SignatureRuss Valentine [MVP-Outlook] >I just tried running the Repair Tool in Outlook, and that did not fix the > problem. Also, I just noticed that when I click the word Inbox on the [quoted text clipped - 30 lines] >> Thank you for your help!!! >> -Melissa Ok, that worked, sort of, but it's displaying as "Address Book" instead of "Contacts," since that's what I typed in. I tried typing in "Contacts," also, and it just gave me the word "Contacts" twice as options for retrieving addresses. It still gives me the same error message when I click "To:" in a new e-mail, but now when I click "Ok," at least I'm able to access the addresses in my Contacts folder under "Address Book." I haven't been able to find any way to make this the default location instead of what it's referring to as "Contacts," which it's still telling me it can't access. > Very common problem with solutions posted here almost daily. > http://home.indy.rr.com/russval/addressbook.htm#Lose [quoted text clipped - 5 lines] > > way. I noticed this before I ran the Repair Tool, and the Repair Tool did > > not fix this problem either. you need to remove the erroneous contacts folder. go to tools, email accounts, view or change address books - select the Outlook address book entry and choose Change. You should see two - the good one and bad one. Delete the bad one. If you aren't sure which is the good one, delete both and close the dialogs then go to the contacts folder in Outlook and right click, choose properties and on the address book tab, enable it as an address book. This should set the good one as the default when you hit To, if not got to Tools, Address book and look on it's tools, options menu - select the book you want to see first. > Ok, that worked, sort of, but it's displaying as "Address Book" instead of > "Contacts," since that's what I typed in. I tried typing in "Contacts," [quoted text clipped - 21 lines] >> > did >> > not fix this problem either. Yay!!! It's working now! :D Thank you all for your help! You guys are awesome! > you need to remove the erroneous contacts folder. go to tools, email > accounts, view or change address books - select the Outlook address book [quoted text clipped - 7 lines] > Tools, Address book and look on it's tools, options menu - select the book > you want to see first. |
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