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MS Office Forum / Outlook / Contacts / December 2005Erroneous duplicates when I try to "Find" a Contact
In Outlook 2003, when I use the "Find" box to locate, for instance, John Smith, Outlook offers me two or even three John Smiths, and the listing specifies that it is coming from Contacts. For instance, John Smith, Contacts John Smith, Contacts However, when I scroll through my Contacts alphabetically to Smith, I find that I only have one Contact named John Smith and he only has one email address. Why is Outlook "Find" offering me multiple John Smiths, when Contacts itself only holds only one John Smith? Does it have something to do with the Outlook Address Book as distinct from Outlook Contacts? I will appreciate advice. Examine your entire Folder hierarchy and report back on how many Contact Folders you have. Examine your Outlook Address Book and report back on how many Contact Folders it searches.  SignatureRuss Valentine [MVP-Outlook] > In Outlook 2003, when I use the "Find" box to locate, for instance, John > Smith, Outlook offers me two or even three John Smiths, and the listing [quoted text clipped - 9 lines] > with the Outlook Address Book as distinct from Outlook Contacts? I will > appreciate advice. Russ: I am not sure what you mean. I have only one folder that is named "Contacts." However, I have put some other names into a couple of other folders because I wanted to keep a certain group of people together. What do I count to tell you how many "Contact" folders I have? > Examine your entire Folder hierarchy and report back on how many Contact > Folders you have. [quoted text clipped - 13 lines] > > with the Outlook Address Book as distinct from Outlook Contacts? I will > > appreciate advice. Any Folder into which you have placed Contacts is a Contacts Folder. Use Folder view to examine your entire Folder hierarchy and tell me how many Contacts Folders you have. Also go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. and tell me how many folders are listed there. You should be able to solve your own mystery after you do that. SignatureRuss Valentine [MVP-Outlook] > Russ: > I am not sure what you mean. I have only one folder that is named [quoted text clipped - 23 lines] >> > with the Outlook Address Book as distinct from Outlook Contacts? I will >> > appreciate advice. Russ: OK. I have the main Contacts folder, of course. I then have seven other folders, into each one of which I have put small groups of contacts. In my Outlook Address Book, there are seven folders listed (although they are not the exact same seven Contacts folder names as above). I'm wondering if you are going to tell me that the solution is to remove six of the seven folders in Outlook Address Book, just leaving "Contacts: Personal Folders"? > Any Folder into which you have placed Contacts is a Contacts Folder. > Use Folder view to examine your entire Folder hierarchy and tell me how many [quoted text clipped - 30 lines] > >> > with the Outlook Address Book as distinct from Outlook Contacts? I will > >> > appreciate advice. Not at all. The "solution" depends on what you perceive the problem to be. That Outlook would find more than one John Smith is hardly surprising when you have 7 Contacts Folders. Explain more clearly what Outlook is doing that it shouldn't. SignatureRuss Valentine [MVP-Outlook] > Russ: > OK. I have the main Contacts folder, of course. I then have seven other [quoted text clipped - 54 lines] >> >> > will >> >> > appreciate advice. Russ: OK, I'll go back to my John Smith example. I have one and only one John Smith contact. He is my main Contacts folder. He is NOT duplicated in any of my other seven Contacts folders. When I use the "Find" function in Outlook to try to find "Smith", the box comes up showing exactly this: "John Smith, Contacts John Smith, Contacts" That is, "Find" sees him twice, but when I scroll through Contacts he is only there once. So, that is the problem for which I am hoping to find a solution. I appreciate the fact that you are staying with me on this! > Not at all. The "solution" depends on what you perceive the problem to be. > That Outlook would find more than one John Smith is hardly surprising when [quoted text clipped - 58 lines] > >> >> > will > >> >> > appreciate advice. Can't solve it from here. Outlook can't find anything that doesn't exist in one or more of your Folders, can it? Keep looking. You'll figure it out. What problem is this causing? SignatureRuss Valentine [MVP-Outlook] > Russ: > OK, I'll go back to my John Smith example. I have one and only one John [quoted text clipped - 85 lines] >> >> >> > will >> >> >> > appreciate advice. |
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