Contact names appear in reverse order when addressing mail

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ohdaheck - 27 Dec 2005 22:19 GMT

I have a bunch of contacts (probably 20% of my total list) that appear
correctly in the contact section of outlook but when I address an email by
clicking To: and searching in the contact/address book I cant find the
person. Eventually I find them under their first name instead of last.
Whats confusing is that I dont see any difference from the way these people
are entered compared to ones that appear correctly.
Here is how one of them is entered:
Full Name - Jim Brown
File As - Brown, Jim
Email - brownj10@xxx.com
Display as - Jim Brown (brownj10@xxx.com)

Result - in Contact address view he shows up under Brown
When trying to send an email, and browsing for his address he shows up under
Jim

I tried changing the Display as Name to Brown Jim but it didnt affect the
email at all.

What other settings can be controlling this?
It is a public folder and it is also set to Last Name, First

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Russ Valentine [MVP-Outlook] - 28 Dec 2005 12:46 GMT

The setting that controls this is the sort order for the Outlook Address
Book.
Thousands of posts exist in this group alone to tell you how to set that
depending on your version, which you did not specify.

Signature

Russ Valentine
[MVP-Outlook]

>I have a bunch of contacts (probably 20% of my total list) that appear
> correctly in the contact section of outlook but when I address an email by
[quoted text clipped - 19 lines]
> What other settings can be controlling this?
> It is a public folder and it is also set to Last Name, First

Reply to this Message

ohdaheck - 28 Dec 2005 14:40 GMT

Obviously if 80% of them appear correct and 20% dont thats not the problem.
My address book is set to last, first. The issue has been resolved, I
changed the "display as" names on a few entries guessing that this controls
the order when sending email, tried addressing mail, the names were still
wrong, (under Jim instead of Brown), and tried deleting and re-entering a few
more, still no change. In frustration I rebooted my pc, came back in and not
only were the few I changed fixed, so were the remaining 100 or more names
that were wrong. So either by correcting some, and a logging out, or deleting
some that maybe were corrupt in some way they are now fixed. These 4000
contacts were originally imported/mapped from a csv file. (It would be nice
if Microsoft would add to Help or to some of their outlook books a definition
of how the Display As field is used)

> The setting that controls this is the sort order for the Outlook Address
> Book.
[quoted text clipped - 23 lines]
> > What other settings can be controlling this?
> > It is a public folder and it is also set to Last Name, First

Reply to this Message

Russ Valentine [MVP-Outlook] - 28 Dec 2005 15:14 GMT

Wrong.
There is no "Last, First" setting for the Outlook Address Book, nor does the
Outlook Address Book use the "Display As" field. It uses the File As..
field.
Setting your File As fields and your sort order correctly and restarting
Outlook will solve the problem.

Signature

Russ Valentine
[MVP-Outlook]

> Obviously if 80% of them appear correct and 20% dont thats not the
> problem.
[quoted text clipped - 45 lines]
>> > What other settings can be controlling this?
>> > It is a public folder and it is also set to Last Name, First

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