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MS Office Forum / Outlook / Contacts / January 2006My contacts are all there, when I click "to" some don't show, why?
Why is it that when I want to send an email to some of the people that I have in my contacts the name does not show up when I try to put it into the TO column? The all of the contacts have the required information. It is almost like there are 2 different address/contacts books that it is trying to take the info from. When I go to: Tools-Email Accounts-View or change existing directories or address books- It shows me that there is 1 item which is the OUTLOOK ADDRESS BOOK MAPI. When I double click on the OUTLOOK ADDRESS BOOK MAPI it brings up another window that says CONTACTS: PERSONAL FOLDERS. What can I do to get this straightened out? It is driving me nuts? Thanks! Post your Outlook version when you have a question. Examine the setting for your Outlook Address Book more carefully and state how many Contacts Folders appear there. Use Folder List view in Outlook and state how many Contacts Folders you have in your profile.  SignatureRuss Valentine [MVP-Outlook] > Why is it that when I want to send an email to some of the people that I > have [quoted text clipped - 13 lines] > > Thanks! Microsoft Office Outlook 2003 with SP2. When I click on Contacts (lower left of screen) the folder list only shows 1 contacts folder. There are no contacts folders listed under achived either. Thanks > Post your Outlook version when you have a question. > Examine the setting for your Outlook Address Book more carefully and state [quoted text clipped - 18 lines] > > > > Thanks! I asked you to use Folder list view to see if you have an additional Contacts Folder or Personal Folders file. I asked you to examine the settings in the Outlook Address Book to see how many Contacts Folders it is displaying. SignatureRuss Valentine [MVP-Outlook] > Microsoft Office Outlook 2003 with SP2. > When I click on Contacts (lower left of screen) the folder list only shows [quoted text clipped - 31 lines] >> > >> > Thanks! I did go under Folder List View and all it gives me is the 1 Contacts folder which is not the one it gives me options from when I want to selects someone from the "TO:" list. There are some addresses that I see when I go under the "TO:" list when I want to send a new email that are are not on the "Contacts" screen and there are some addresses that are on the "Contacts" screen that do not show up when I want to select an address under "TO when I want to send a new email. Also, I am assuming from your second statement that it is referring to what I said in my initial question which was: "When I go to: Tools-Email Accounts-View or change existing directories or address books- It shows me that there is 1 item which is the OUTLOOK ADDRESS BOOK MAPI. When I double click on the OUTLOOK ADDRESS BOOK MAPI it brings up another window that says CONTACTS: PERSONAL FOLDERS". If this is not what you are referring to, please explain what you want better and how I can get you that info. Thanks. > I asked you to use Folder list view to see if you have an additional > Contacts Folder or Personal Folders file. [quoted text clipped - 35 lines] > >> > > >> > Thanks! Then if your description is accurate, the Contacts Folder you are displaying in the Outlook Address Book is not the same one you are viewing Outlook. Only you can figure out why that is. The Outlook Address Book cannot display any Contacts Folder that does not exist in your profile. If you can't figure it out, just remove the Outlook Address Book Service, restart Outlook, and re-add it. That will reset the connection. But you must have some other Contacts Folder somewhere. What steps did you use to produce this problem? SignatureRuss Valentine [MVP-Outlook] >I did go under Folder List View and all it gives me is the 1 Contacts >folder [quoted text clipped - 72 lines] >> >> > >> >> > Thanks! I had a problem a month ago or so with Outlook giving me error messages. I was told to remove the program and then reinstall it and so I did that. After I reinstalled it is when I started to have problems with the contacts no being correct. Thanks for you help. > Then if your description is accurate, the Contacts Folder you are displaying > in the Outlook Address Book is not the same one you are viewing Outlook. [quoted text clipped - 80 lines] > >> >> > > >> >> > Thanks! I did go in through EXPLORE and then into the Outlook Express folder and found 1 "WAB Address Book". When I opened the book I saw that it is an old address book (missing some contacts and it had some that I deleted some time ago". Could that be part of the problem? > I did go under Folder List View and all it gives me is the 1 Contacts folder > which is not the one it gives me options from when I want to selects someone [quoted text clipped - 53 lines] > > >> > > > >> > Thanks! No way. The WAB has nothing to do with Outlook. From the steps you've now provided I would conclude you have a corrupt profile. If resetting the Outlook Address Book Service does not work, create a new profile from scratch, connect it to your current PST file as its default (http://office.microsoft.com/en-us/assistance/HA010771141033.aspx) then make sure your _one and only_ Contacts Folder is enabled as an email address book. SignatureRuss Valentine [MVP-Outlook] >I did go in through EXPLORE and then into the Outlook Express folder and > found 1 "WAB Address Book". When I opened the book I saw that it is an [quoted text clipped - 80 lines] >> > >> > >> > >> > Thanks! Russ, Thanks for your help. I did go in and delete the address book and it worked. My Outlook is now as it was. I can not figure out how it was so messed up but it is right now and that is what matters. Thanks! > No way. The WAB has nothing to do with Outlook. > From the steps you've now provided I would conclude you have a corrupt [quoted text clipped - 87 lines] > >> > >> > > >> > >> > Thanks! If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings: Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked? If this is grayed out... Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close then restart Outlook and repeat these steps to add it. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Why is it that when I want to send an email to some of the people that I > have [quoted text clipped - 13 lines] > > Thanks! When I right click on the contacts folder and then go under Properties it does show that "Show this folder as an email address book" is checked and the name of the address book is Contacts. Thanks > If you have Contacts in the Contacts folder but they are not accessible when > you click on the To button, check these settings: [quoted text clipped - 27 lines] > > > > Thanks!
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