Can't add contacts to Outlook

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Noel Fryer - 20 Jan 2006 00:18 GMT

I am using Outlook 2000 and Win XP Pro SP2 and have done for years. For no
apparent reason I can no longer add contacts to the Outlook contact list.
The "New Contact" entry form comes up as normal, I enter the details as
normal, I click either Add or OK or both and the screen disappears. But the
new contact isn't there in the list. I've repaired Office 2000 from the CD
but the problem persists.

Anyone any ideas please?

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Russ Valentine [MVP-Outlook] - 20 Jan 2006 03:12 GMT

Need a more accurate description of your version. Include mail support mode.
Need a more accurate description of the steps that produced this behavior.
It doesn't just happen all by itself for no reason.

Signature

Russ Valentine
[MVP-Outlook]

>I am using Outlook 2000 and Win XP Pro SP2 and have done for years. For no
> apparent reason I can no longer add contacts to the Outlook contact list.
[quoted text clipped - 6 lines]
>
> Anyone any ideas please?

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Noel Fryer - 20 Jan 2006 10:01 GMT

I'm not sure what you need but this is the information from "About Outlook".
Outlook 2000 SP-3 (9.0.0.6627). Internet Mail Only - Security Update.

I've recently reinstalled Office from the original CD following a Windows
reinstall. The only thing that may be different from my original
installation is that I was directed to a MS Office site to dowload updates
etc. I don't recall doing that previously. I think that's where the SP3
comes from.

Does that help?

> Need a more accurate description of your version. Include mail support mode.
> Need a more accurate description of the steps that produced this behavior.
[quoted text clipped - 9 lines]
> >
> > Anyone any ideas please?

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Russ Valentine [MVP-Outlook] - 20 Jan 2006 10:13 GMT

That makes it more difficult since you're not actually using Outlook for
addressing services, you're using Outlook Express.
List the precise steps you are using to enter Contacts (including the view
you are in) and the error messages you get.

Signature

Russ Valentine
[MVP-Outlook]

> I'm not sure what you need but this is the information from "About
> Outlook".
[quoted text clipped - 27 lines]
>> >
>> > Anyone any ideas please?

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Noel Fryer - 20 Jan 2006 10:57 GMT

I'm not sure what the reference to Outlook Express means; I thought I was
using Outlook. How can I change that? However.

The problem occurs whether I open the address book from the Inbox or
Calendar etc. or whether I try to add an address having clicked the To button
on a new message. I enter the First Name, Last Name, Email address. I click
Add. I click OK to come out of the screen. The new entry isn't saved.

> That makes it more difficult since you're not actually using Outlook for
> addressing services, you're using Outlook Express.
[quoted text clipped - 31 lines]
> >> >
> >> > Anyone any ideas please?

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Russ Valentine [MVP-Outlook] - 20 Jan 2006 11:28 GMT

You are using a simplified version of Outlook which uses Outlook Express for
its address book.
For that reason alone and many others, you should never add data to the
Address Book view. Use your Contacts Folder for that: always.

Signature

Russ Valentine
[MVP-Outlook]

> I'm not sure what the reference to Outlook Express means; I thought I was
> using Outlook. How can I change that? However.
[quoted text clipped - 47 lines]
>> >> >
>> >> > Anyone any ideas please?

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