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MS Office Forum / Outlook / Contacts / January 2006Doesn't display contacts
A colleague of mine has created some Contacts and when you e-mail direct from the Contacts window using the 'send e-mail to contact' icon, it works fine. However, when you go into create a new message, click onto To and select Contacts, they don't appear? The only thing you can see are his distribution lists. Any idea how this has happened and how do we rectify it?? Thank you. Louise > A colleague of mine has created some Contacts and when you e-mail > direct from the Contacts window using the 'send e-mail to contact' [quoted text clipped - 3 lines] > select Contacts, they don't appear? The only thing you can see are > his distribution lists. If the folder in which the contacts are stored enabled as an address book?  SignatureBrian Tillman what do you mean 'is it enabled as an address book'?? > > A colleague of mine has created some Contacts and when you e-mail > > direct from the Contacts window using the 'send e-mail to contact' [quoted text clipped - 5 lines] > > If the folder in which the contacts are stored enabled as an address book? Hmmm, if he right clicks on his Contacts folder and chooses Properties, is the "Show this folder as an email address book" box checked on the Outlook Address Book tab? >A colleague of mine has created some Contacts and when you e-mail direct >from [quoted text clipped - 7 lines] > > Any idea how this has happened and how do we rectify it?? Hello when you go into the Properties, there isn't an 'Outlook Address Book' tab. It only has General and Home Page....? > Hmmm, if he right clicks on his Contacts folder and chooses Properties, is > the "Show this folder as an email address book" box checked on the Outlook [quoted text clipped - 11 lines] > > > > Any idea how this has happened and how do we rectify it?? There should be another whole row of tabs above those two tabs. I'd have him double check. > Hello > > when you go into the Properties, there isn't an 'Outlook Address Book' > tab. > It only has General and Home Page....? These are the only tabs available. I checked his PC myself. Louise > There should be another whole row of tabs above those two tabs. I'd have him > double check. [quoted text clipped - 4 lines] > > tab. > > It only has General and Home Page....? Very odd... Try running a Detect & Repair operation from the Help menu > These are the only tabs available. I checked his PC myself. Unfortunately, he has now left the office and has taken the PC with him!! I will look at this setting on Monday when he returns and let you know. I have gone into the Properties of the Contacts on my own laptop and sure enough, the tab you mention is there. Very strange......!! I will contact you again on Monday if that's ok. Thanks very much for your help so far. Louise > Very odd... Try running a Detect & Repair operation from the Help menu > > > These are the only tabs available. I checked his PC myself. Hello again I have re-booted his PC, gone into the Properties of his Contacts again and all the tabs were there? Any way, I ensured the 'show this folder as an e-mail address book' was ticked. I closed outlook and re-opened it but when you click onto To... on a new mail and choose Contacts, he now has two Contacts folders? One contains the ones we couldn't see and the other contains the original one? How do I get rid of one of them, so he only has one??? Thank you again. Louise > Very odd... Try running a Detect & Repair operation from the Help menu > > > These are the only tabs available. I checked his PC myself. I don't see your version posted. For Outlook 2003, remove the invalid entry here: Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. > SignatureRuss Valentine [MVP-Outlook] > Hello again > [quoted text clipped - 16 lines] >> >> > These are the only tabs available. I checked his PC myself. Hi Russ THanks very much for this, I will give it a go. Oh, and yes, I am working on 2003. Thanks again. Louise > I don't see your version posted. For Outlook 2003, remove the invalid entry > here: [quoted text clipped - 20 lines] > >> > >> > These are the only tabs available. I checked his PC myself.
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