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MS Office Forum / Outlook / Contacts / January 2006Contacts folder shows as an Address Book but no Contacts show up
Hi, I have a client that is using Outlook 2000 with an Exchange 2000 server. One user has their Contacts folder selected to show as an email address book. I click on To in a new message and choose Contacts from the drop down box but no Contacts show in the box. They do appear in the Contacts folder. I have removed the Outlook Address Book and then recreated it in the users Outlook profile shutting down and reopening Outlook after each change. I have created a new profile for the user. I have opened her mailbox on a different computer also using Outlook 2000 and have gotten the same results. ANy help with this problem would be appreciated. Thanks Deanna Verify that the Contacts Folder you are adding to the Outlook Address Book contain valid, resolved electronic addresses.  SignatureRuss Valentine [MVP-Outlook] > Hi, > I have a client that is using Outlook 2000 with an Exchange 2000 server. [quoted text clipped - 11 lines] > > Deanna They do contain valid email addresses and this function has worked before but stopped working on Thursday. > Verify that the Contacts Folder you are adding to the Outlook Address Book > contain valid, resolved electronic addresses. [quoted text clipped - 13 lines] > > > > Deanna Very odd. I don't suppose there is any clue what steps lead up to the problem on Thursday? Are you certain that the Contact Folder that appears in the Outlook Address Book is the same one you are viewing in the users mailbox? If you create a new Contact from scratch in this folder with a valid, resolved electronic address, will it appear? SignatureRuss Valentine [MVP-Outlook] > They do contain valid email addresses and this function has worked before > but [quoted text clipped - 24 lines] >> > >> > Deanna Yes I did try to add a new contact with a valid email address and it does not appear. This is odd. I've not ever come across this problem. I am having the network admin try to restore the contacts from the user's mailbox prior to this happening. > Very odd. > I don't suppose there is any clue what steps lead up to the problem on [quoted text clipped - 31 lines] > >> > > >> > Deanna I've never seen it either with a local information store. The solutions you tried have never failed in my experience. I agree. I'd look to the Exchange end of things next. SignatureRuss Valentine [MVP-Outlook] > Yes I did try to add a new contact with a valid email address and it does > not [quoted text clipped - 45 lines] >> >> > >> >> > Deanna
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