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MS Office Forum / Outlook / Contacts / August 2006Outlook address book will not show email2 addresses
I'm using Windows XP professional and Outlook 2003 SP2 Some of my contacts have multiple emails, however only the first email in the field Email1 appear in the address book. So when I want to address an email to someone using their email2 or email3 address I have to go to contacts click on email2 and copy and paste the address to my new outgoing message. I've tried the following, create a new contact and enter all the info in fresh made certain the display as field is different for email 1 and email 2 nothing seems to help, my only solution so far has been to have duplicate contacts with email1 in the first one and email2 in email1 slot in the duplicate seems bizarre, why does outlook have multiple email slots if I can't use them This behavior cannot be reproduced. All valid email addresses appear in the Outlook Address Book in every version of Outlook except IMO version of Outlook 2000. List the steps you used to produce this behavior.  SignatureRuss Valentine [MVP-Outlook] > I'm using Windows XP professional and Outlook 2003 SP2 > [quoted text clipped - 14 lines] > seems bizarre, why does outlook have multiple email slots if I can't use > them I've tried multiple ways it happens each time. here are some examples With an existing contact, I add an email under email2 A brand new contact, I fill out an email under email1 and email2 Importing a contact that has two emails. Taking an existing contact and deleting the email and repasting such that Outlook creates a new and different (again) display as name Basically no matter how you slice it, I have a contact with 2 email addresses, each email has a unique display as name. Ok with that clear on to the next step. No matter how I try I can't pick email2, I have tried the following From Outlook inbox, click on the icon tool bar that represents the address book, navigate to CONTACTS and look for the email2 address, it is not there, only the email1 address is listed. From composing a new email, click on the TO box to chose emails, only the email1 address is listed and the email2 addresses are not there. From the Tool bar, click on TOOLS, click on ADDRESS BOOK only the email1 address is listed and the email2 addresses are not there. Basically the address book is acting like it doesn't realize email2 exists. Thanks for any help you can provide > This behavior cannot be reproduced. All valid email addresses appear in the > Outlook Address Book in every version of Outlook except IMO version of [quoted text clipped - 18 lines] > > seems bizarre, why does outlook have multiple email slots if I can't use > > them No one else has this problem, nor have I ever seen it reported. Was this an upgraded installation? Have you tried to repair the Outlook Address Book Service by removing it, restarting Outlook, then re-adding it? SignatureRuss Valentine [MVP-Outlook] > I've tried multiple ways it happens each time. here are some examples > [quoted text clipped - 58 lines] >> > use >> > them I agree very bizarre. At my last firm this was not an issue, outlook properly showed both email addresses. I did notice Outlook was SP1, I have since upgraded it to SP2 and rebooted. I will attempt your suggestions tomorrow and reply again. Thank you so very much. by the way, I don't recall Outlook showing the fax numbers at all in the Address book, I wonder if somehow the address book is suppressing everything except Email1? > No one else has this problem, nor have I ever seen it reported. > Was this an upgraded installation? [quoted text clipped - 62 lines] > >> > use > >> > them Every correctly functioning Outlook Address Book Service I've ever seen has shown all electronic addresses: Email 1-3, Fax, Mobile, Pager, etc. As we all know only too well, it cannot be configured otherwise. SignatureRuss Valentine [MVP-Outlook] >I agree very bizarre. At my last firm this was not an issue, outlook > properly showed both email addresses. I did notice Outlook was SP1, I [quoted text clipped - 85 lines] >> >> > use >> >> > them > Every correctly functioning Outlook Address Book Service I've ever > seen has shown all electronic addresses: Email 1-3, Fax, Mobile, > Pager, etc. I don't think it shows the mobile phone number. At least it doesn't for me. In fact, I can't see the pager number, either, although all email addresses show as well as the fax number. I though sure I've seen the pager before, but perhaps not. Outlook 2003. SignatureBrian Tillman Pagers and mobile phone numbers only show if they use an Internet Protocol, e.g. 3175551211@powerband.airtouch.com SignatureRuss Valentine [MVP-Outlook] > >> Every correctly functioning Outlook Address Book Service I've ever [quoted text clipped - 5 lines] > addresses show as well as the fax number. I though sure I've seen the > pager before, but perhaps not. Outlook 2003. My IT department is a bit nervous to try this approach, they will fiddle with it over the weekend. They told me they don't have/use Microsoft Exchange server or something like that. Whatever lower/smaller verion we are using seems to be sufficient to not warrant the additional cost of that feature/upgrade. After the weekend's investigation we will revisit. thank you again. Mike > No one else has this problem, nor have I ever seen it reported. > Was this an upgraded installation? [quoted text clipped - 62 lines] > >> > use > >> > them Removing and re-adding the Outlook Address Book Service risks nothing. No data is touched. SignatureRuss Valentine [MVP-Outlook] > My IT department is a bit nervous to try this approach, they will fiddle > with [quoted text clipped - 85 lines] >> >> > use >> >> > them My IT guy writes this... I'll let you know if this fix works We are not using a Microsoft Exchange Server for email. We use Microsoft's Outlook client with a Communigate email server. The communigate email server does not store contacts exactly as the exchange server. As a result the Outlook client is showing only the primary email address for a contact stored with multiple email addresses. What we can do. We can create a new "Outlook Data File" in your home directory on our network (insures the file is backed up) to contain your contacts and move your contacts into the new "Outlook Data File". Once the contacts are moved into the "Outlook Data File", you will see all email addresses for a contact in the address book. John S or I will stop by on Monday to implement - five to ten minutes tops. Regards, Bill Townsend, Director of IT Progressive Business Publications > Removing and re-adding the Outlook Address Book Service risks nothing. No > data is touched. [quoted text clipped - 87 lines] > >> >> > use > >> >> > them Well no wonder. The only information stores supported in this group are Exchange mailboxes or PST files. SignatureRuss Valentine [MVP-Outlook] > My IT guy writes this... I'll let you know if this fix works > [quoted text clipped - 126 lines] >> >> >> > use >> >> >> > them Sorry, I'm just a user doing the best I can. But this conversation has lit a fire under our IT department, and for that I thank you ! Mike > Well no wonder. The only information stores supported in this group are > Exchange mailboxes or PST files. [quoted text clipped - 128 lines] > >> >> >> > use > >> >> >> > them Bizarro world report Ok this is how the issue was solved (thanks to your prompts and direction!) IT told me "We are using a communigate email server, it supports mapi implementation, mapi is how outlook communicates with exchange server allows most of Microsoft exchanger server but with less maint and less cost" Anyway it looks just like Microsoft's contact list, but with less functionality (as discovered) So the proposed answer was as follows, with one downside. Create a new .pst file and copy all the contacts to that file. Presto you can see all the emails pop up and you can access all the emails from the address book Initial Problem solved New problem created. From work I can of course access all the .pst files etc... However from the road, I am still working with the communigate system, so if I delete the contacts file, I don't have access to any of those emails, if I leave it as is I can only access the first email. Not really a problem as from home and the road I really only need the company email list and replying to email. I will therefore be deleting the communigate contacts list, otherwise updating my contacts gets very messy as I have to replicate everything all the time. Problem solved! Thank you all Mike > Sorry, I'm just a user doing the best I can. But this conversation has lit > a fire under our IT department, and for that I thank you ! [quoted text clipped - 133 lines] > > >> >> >> > use > > >> >> >> > them Sounds like a possible solution would be to have the Communigate address book (which Outlook is accessing as an LDAP address book???) store two records, one for each email address. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > My IT guy writes this... I'll let you know if this fix works > [quoted text clipped - 108 lines] >> >> >> > use >> >> >> > them yes this does work, see my other solution which I am responding to now > Sounds like a possible solution would be to have the Communigate address book (which Outlook is accessing as an LDAP address book???) store two records, one for each email address. > [quoted text clipped - 110 lines] > >> >> >> > use > >> >> >> > them This is a known issue. There is a preference setting but I don't recall where it is. Search your settings and it is burried somewhere you think it would not be put. Sorry not more helpful. > I'm using Windows XP professional and Outlook 2003 SP2 > [quoted text clipped - 13 lines] > > seems bizarre, why does outlook have multiple email slots if I can't use them Not a known issue at all. The Outlook Address Book in Outlook 2003 shows every electronic address. Original post is incorrect. SignatureRuss Valentine [MVP-Outlook] > This is a known issue. There is a preference setting but I don't recall > where it is. Search your settings and it is burried somewhere you think [quoted text clipped - 21 lines] >> seems bizarre, why does outlook have multiple email slots if I can't use >> them There is a question if you do an import if you want to overwrite addresses, make additional or do not import duplicate addresses. What did you pick when you tried to import? It sounds like you either have a virus or a bad installation. Also, have you deleted the installation files as a part of a computer clean up process? If you have it could make things worse. My advise to you is to uninstall and reinstall and watch the choices you choose. Do not uninstall the setup files. They take up a lot of space, but are needed for future functions. > This is a known issue. There is a preference setting but I don't recall > where it is. Search your settings and it is burried somewhere you think it [quoted text clipped - 17 lines] > > > > seems bizarre, why does outlook have multiple email slots if I can't use them |
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