Contacts lost in Outlook 2003

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skendall - 16 Feb 2006 17:26 GMT

We recently changed from using and Exchange server to a POP3 email system.
While the exchange server was first down we were able to access our contacts
(tells me they were local).

To be safe I archived off the email, then setup the POP3 service and brought
the email back in. Now I cannot find any of my contacts though.

Are they stored in some special file? I had them when the Exchange server
was disconnected so I assume there were local.

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Judy Gleeson MVP Outlook - 16 Feb 2006 18:46 GMT

Can you see a Contacts folder in the Folder List view of the Navigation
Pane? What happens when you click it?

Where can't you see your Contacts?
--

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

> We recently changed from using and Exchange server to a POP3 email
system.
> While the exchange server was first down we were able to access our
contacts
> (tells me they were local).
>
> To be safe I archived off the email, then setup the POP3 service and
brought
> the email back in. Now I cannot find any of my contacts though.
>
> Are they stored in some special file? I had them when the Exchange
server
> was disconnected so I assume there were local.

Reply to this Message

skendall - 16 Feb 2006 18:58 GMT

All the folders show up fine. When I click on contacts it is empty. I added
in the items archived and went into the Archive folder tree and there is no
option for contacts.

Thanks

> Can you see a Contacts folder in the Folder List view of the Navigation
> Pane? What happens when you click it?
[quoted text clipped - 22 lines]
> server
> > was disconnected so I assume there were local.

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Brian Tillman - 17 Feb 2006 16:13 GMT

> We recently changed from using and Exchange server to a POP3 email
> system. While the exchange server was first down we were able to
[quoted text clipped - 3 lines]
> brought the email back in. Now I cannot find any of my contacts
> though.

Archiving is NOT a backup procedure. It's possible you lost your contacts
because of how you tried to save your data. Do you still have the Exchange
account defined in a profile? If so, you may be able to reference the OST
that may still be on your PC. You can then create a new PST and copy all
the data in the OST to the PST, which you can then access with the mail
profile containg the POP account.

Signature

Brian Tillman

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