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MS Office Forum / Outlook / Contacts / February 2006Edit Contact Problem
In 03, when I go to edit a contact that was originally populated from the AD GAB, it will not keep the chanegs I make to it when I hit the Save and Close button. No matter what I do, the contact info always reverts back to what it was originally populated with. I have deleted the whole contact and tried re-adding it new, I have tried adding it new all together, I have tried editing it. So what is keeping this information stuck in there somewhere? Lisa Sounds like it's refreshing its data from the GAL entry, which would be expected behavior.  SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > In 03, when I go to edit a contact that was originally populated from the AD > GAB, it will not keep the chanegs I make to it when I hit the Save and Close [quoted text clipped - 4 lines] > > Lisa Sue, do you have any idea how to force the change? > Sounds like it's refreshing its data from the GAL entry, which would be expected behavior. > [quoted text clipped - 6 lines] > > > > Lisa Exactly what changes are you making? SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue, do you have any idea how to force the change? > [quoted text clipped - 6 lines] >> > re-adding it new, I have tried adding it new all together, I have tried >> > editing it. So what is keeping this information stuck in there somewhere? We wanted to change the contacts default email from the company email to a personal email. > Exactly what changes are you making? > [quoted text clipped - 8 lines] > >> > re-adding it new, I have tried adding it new all together, I have tried > >> > editing it. So what is keeping this information stuck in there somewhere? You mean you want to replace the Exchange address with an external address with an ISP, such as lisa@hotmail.com? SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > We wanted to change the contacts default email from the company email to a > personal email. [quoted text clipped - 11 lines] >> >> > re-adding it new, I have tried adding it new all together, I have tried >> >> > editing it. So what is keeping this information stuck in there somewhere? OH MY Goodness, yes Sue! you hit the nail on the head. We have to add it to AD? Right? it will alwyas pull the internal employee address cause that is how it is linked. We would have to manually change it onthe server side. Thanks for triggering that little piece of info. Sometimes I just need a little kick start. > You mean you want to replace the Exchange address with an external address with an ISP, such as lisa@hotmail.com? > [quoted text clipped - 13 lines] > >> >> > re-adding it new, I have tried adding it new all together, I have tried > >> >> > editing it. So what is keeping this information stuck in there somewhere? Actually it's not that simple. Any user that's in AD is going to have the X.400 internal address associated with it. Maybe you should back up and tell us *why* you're trying to do something like this. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > OH MY Goodness, yes Sue! you hit the nail on the head. We have to add it to > AD? Right? it will alwyas pull the internal employee address cause that is [quoted text clipped - 3 lines] > >> You mean you want to replace the Exchange address with an external address with an ISP, such as lisa@hotmail.com? >> > We wanted to change the contacts default email from the company email to a >> > personal email. [quoted text clipped - 11 lines] >> >> >> > re-adding it new, I have tried adding it new all together, I have tried >> >> >> > editing it. So what is keeping this information stuck in there somewhere? You know, I have no idea why the customer I am working with wants to do this but, I can escalate this ticket to another team because I do not have rights to make any kind of AD changes anyway. Thanks again Sue. > Actually it's not that simple. Any user that's in AD is going to have the X.400 internal address associated with it. Maybe you should back up and tell us *why* you're trying to do something like this. > [quoted text clipped - 21 lines] > >> >> >> > re-adding it new, I have tried adding it new all together, I have tried > >> >> >> > editing it. So what is keeping this information stuck in there somewhere? My point is that, depending on what they're actually trying to accomplish, messing around with AD may be the absolutely wrong approach. It certainly would be if they're trying to set up SMTP addresses for internal users so that they can be synched to a PDA. That's why it's critical to find out what the real business goal is, not just what technique they want to play with. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > You know, I have no idea why the customer I am working with wants to do this > but, I can escalate this ticket to another team because I do not have rights > to make any kind of AD changes anyway. Thanks again Sue. > >> Actually it's not that simple. Any user that's in AD is going to have the X.400 internal address associated with it. Maybe you should back up and tell us *why* you're trying to do something like this. >> > OH MY Goodness, yes Sue! you hit the nail on the head. We have to add it to >> > AD? Right? it will alwyas pull the internal employee address cause that is [quoted text clipped - 19 lines] >> >> >> >> > re-adding it new, I have tried adding it new all together, I have tried >> >> >> >> > editing it. So what is keeping this information stuck in there somewhere? Ok that makes sense. Most of our users are limited as far as technology goes. We work with docs and nurses. All this nurse was trying to do is change this person's email address. And on her end she couldn't begin to fathom, nor could I for that matter, what was causing the contact to revert back to it's original form. > My point is that, depending on what they're actually trying to accomplish, messing around with AD may be the absolutely wrong approach. It certainly would be if they're trying to set up SMTP addresses for internal users so that they can be synched to a PDA. That's why it's critical to find out what the real business goal is, not just what technique they want to play with. > [quoted text clipped - 27 lines] > >> >> >> >> > re-adding it new, I have tried adding it new all together, I have tried > >> >> >> >> > editing it. So what is keeping this information stuck in there somewhere? In that case, it definitely sounds like an issue for the AD administrator to deal with. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Ok that makes sense. Most of our users are limited as far as technology goes. > We work with docs and nurses. All this nurse was trying to do is change this [quoted text clipped - 3 lines] > >> My point is that, depending on what they're actually trying to accomplish, messing around with AD may be the absolutely wrong approach. It certainly would be if they're trying to set up SMTP addresses for internal users so that they can be synched to a PDA. That's why it's critical to find out what the real business goal is, not just what technique they want to play with. >> > You know, I have no idea why the customer I am working with wants to do this >> > but, I can escalate this ticket to another team because I do not have rights [quoted text clipped - 25 lines] >> >> >> >> >> > re-adding it new, I have tried adding it new all together, I have tried >> >> >> >> >> > editing it. So what is keeping this information stuck in there somewhere? |
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