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MS Office Forum / Outlook / Contacts / March 2006"look up outlook contact" only works with the original Contacts fo
Anyone have ideas on the following? To better manage my contacts, I created several contact sub-folders (eg: Friends, Family, etc). I did this by selecting the original Contacts folder, right-clicking, and selecting "New Folder". I then moved many contacts into these sub-folders. But when I right-click on an email address (FROM/TO/CC) in an email address, and select "look up outlook contact", I can only lookup contacts in my original Contacts folder. Anyone have any idea how I can make this search work on all contacts folders? As far as I can see (via Properties), these folders are identical to the original Contacts folder. I also tried moving these folders to the root folder of this PST file, but no change. I know outlook tracks the original Contacts folder as a "special folder", since I am not allowed to move/delete/rename that folder. Does this mean that the "look up outlook contact" function can only ever work for this one folder? Or if I cannot search multiple contact folders, do people have other ideas for grouping contacts? I already use "Categories", but I ended up with about 50 Categories and wanted an additional layer of grouping. Thanks in advance for any help. Joel Did you enable these folders as email address book in their properties? (Hint: Outlook Address Book Tab).  SignatureRuss Valentine [MVP-Outlook] > Anyone have ideas on the following? > [quoted text clipped - 28 lines] > > Joel Yes, all my contacts folders have "Show this folder as an email address book" enabled. Also, I've just found a simlar thread where "Lordcatalien" and "mv" both describe a similar situation, and you (Russ Valentine) suggested removing and re-adding the Outlook Address Book service. Here's what I did, to ensure that I was starting with a "clean slate": 1) Delete the Outlook Address Book service, and exit Outlook 2) Rename Outlook.NK2, Outlook.xml, and Outlook.pst files. 3) Restart Outlook, and when prompted, tell it to start with an empty PST file. 4) Enable Outlook Address Book service, quit Outlook, restart Outlook. 5) Find the automatically-created "Contacts" folder, create a second contacts folder"Contacts2", and ensure that both contacts folders have "Show this folder as an email address book" checked. Also, verified that both folders do show up in Address Book -> Tooks -> Options. 6) Create one contact in each folder (test@ffafdsfdsfsda.com in Contacts, and test2@ffafdsfdsfsda.com in Contacts2) 7) Create a new email, type in these 2 addresses in the "To..." line, and click on the "Check Names" icon so the addresses will be underlined 8) Right-click on test@ffafdsfdsfsda.com in the email, and selected "Lookup Outlook Contact". This successfully showed the contact information from the Contacts folder. 9) Right-click on test2@ffafdsfdsfsda.com in the email, and selected "Lookup Outlook Contact". This nstead gave "Could not find a contact with this email address", not showing the contact information from the Contacts2 folder. Other ideas, anyone? I'd really love to have these searches working better. Joel PS: Sorry for the delay in this post.. > Did you enable these folders as email address book in their properties? > (Hint: Outlook Address Book Tab). [quoted text clipped - 30 lines] > > > > Joel Why would you ever do all that? You have several steps in there that are guaranteed to corrupt an Outlook profile. Just create a new profile, open the PST file you want to use and configure it as your default, then reset the Outlook Address Book. Never do what you did in steps 2 and 3. SignatureRuss Valentine [MVP-Outlook] > Yes, all my contacts folders have "Show this folder as an email address > book" [quoted text clipped - 86 lines] >> > >> > Joel Russ, Thanks for the suggestions; I tried this and more (see below), and still no fix. Any other suggestions would be welcome. First I tried a new email profile as you suggested: 11) Quit Outlook. Rename outlook.pst from old profile, so it does not get picked up by new profile. 12) Start -> Control Panel -> Mail -> Show Profiles -> Add -> "ContactsTest" -> OK. 13) Add new directory or address book -> Cancel (since Outlook.pst is automatically added when creating a new profile). 14) Configure email account? -> No (since not needed for this test) 15-19) Same as steps 5 to 9 in my message below. Then I tried a new Windows User Account: 21) From Administrator account, Start- > Control Panel -> User Accounts -> Create Account -> "ContactsTester" -> Limited -> Create Account 22) Login to ContactsTester account. 23) Start Menu -> Outlook. 24) Configure email account? -> No (since not needed for this test) -> Continue without email support? -> Yes -> "Creating Outlook data file....". 25-29) Same as steps 5 to 9 in my message below. So, no luck with these steps. Other suggestions? Also, if it's not too much trouble, would you mind checking the following on your computer? I understand you already use several contacts folders. If you: A) create a "New Mail Message", B) in the text box next to the "To..." button, type an email address; the address should be one you know to already exist in one of the additional contact folders (ie: a contact folder not named "Contacts"), C) click on "Check Names" so Outlook underlines the email address, D) right-click on this email address and select "Look up Outlook Contact", E) then does Outlook successfully find the matching contact? Thanks, Joel > Why would you ever do all that? You have several steps in there that are > guaranteed to corrupt an Outlook profile. [quoted text clipped - 91 lines] > >> > > >> > Joel Everything works fine here. I have no idea why you are renaming a PST file. Never do that. SignatureRuss Valentine [MVP-Outlook] > Russ, Thanks for the suggestions; I tried this and more (see below), and > still no fix. Any other suggestions would be welcome. [quoted text clipped - 160 lines] >> >> > >> >> > Joel OK, thanks for the suggestions, Russ. If I find a fix, I will post it here. > Everything works fine here. I have no idea why you are renaming a PST file. > Never do that. [quoted text clipped - 162 lines] > >> >> > > >> >> > Joel I still think your problem is that you corrupt the connection between the Outlook Address Book Service and its data files when you rename a PST. Just create a new profile from scratch and migrate your data file correctly. SignatureRuss Valentine [MVP-Outlook] > OK, thanks for the suggestions, Russ. > [quoted text clipped - 195 lines] >> >> >> > >> >> >> > Joel Thanks Russ, As suggested, I tried a new profile without renaming my PST file; no luck. Would you explain step by step how you do a search that can find a contact in an additional/secondary contacts folder? Perhaps I am doing my searches incorrectly or differently. I'd like to copy your search steps exactly and see if this helps. Thx, Joel > I still think your problem is that you corrupt the connection between the > Outlook Address Book Service and its data files when you rename a PST. [quoted text clipped - 198 lines] > >> >> >> > > >> >> >> > Joel There are no steps to list. Outlook's Search engine will search every Contact Folder that has been included in the Outlook Address Book Service. You'll need to explain step by step how you configured your Outlook Address Book to include the Contact Folders that you think are not being searched. Also state whether you are using QuickFind, Find, or Advanced Find. The latter two allow you to target the folder you want to search. SignatureRuss Valentine [MVP-Outlook] > Thanks Russ, > [quoted text clipped - 235 lines] >> >> >> >> > >> >> >> >> > Joel Hi Russ, Thanks for the response. Here are the steps how I configured Outlook Address Book to include the additional contacts folders: (1) Create a second contacts folder "Contacts2", (2) verify that this folder has "Show this folder as an email address book" checked, (3) verify that this folder shows up in Address Book -> Tooks -> Options. All of QuickFind, Find, and Advanced Find work perfectly (after setting the target to the desired folders) . These 3 searches correctly find all relevant contacts in any contacts folder. The find function that does not work for me is: (1) open a received email from my Inbox, (2) right-click on the FROM email address, (3) in the pop-up menu select "Look up Outlook Contact". I undertstand that QuickFind, Find, and Advanced Find all work for you; what I am wondering is if "Look up Outlook Contact" in that pop-up menu works for you. If so, can you tell me step-by-step how you use this, so that I can see if it is different from how I use it? Thanks, Joel > There are no steps to list. Outlook's Search engine will search every > Contact Folder that has been included in the Outlook Address Book Service. [quoted text clipped - 241 lines] > >> >> >> >> > > >> >> >> >> > Joel No. In my experience when using a PST file, Lookup Contact will only search the default Contact Folder. Check Names will search each folder sequentially until it finds a match. SignatureRuss Valentine [MVP-Outlook] > Hi Russ, > [quoted text clipped - 301 lines] >> >> >> >> >> > >> >> >> >> >> > Joel Ah, so this is likely not due to corruption or misconfig, just a limited feature design. Too bad. Thanks Russ for your time. Joel PS: Sorry for the delayed response. > No. In my experience when using a PST file, Lookup Contact will only search > the default Contact Folder. Check Names will search each folder sequentially [quoted text clipped - 245 lines] > >> >> >> >> >> > Contacts > >> >> >> >> >> > folder,
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