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MS Office Forum / Outlook / Contacts / March 2006Contacts information imported but not usable
I imported contact information from a text file into a subfolder under the Contact folder. Everything mapped correctly and looks normal. However, Outlook doesn't appear to recognize the contacts. If I type one of the names into an email, it doesn't appear if I select "check names" and I can't find either the folder or the names in the Address book. It doesn't help to move one of these "phantom" contacts to the main Contacts folder. I have no trouble with manually creating contacts in subfolders and having them appear. So we should assume that you enabled this subfolder as an email address book, right? If so, then I would guess that your imported Contacts do not have resolved email addresses. Look and see. Outlook's import routine does not work as expected. Never has and likely never will.  SignatureRuss Valentine [MVP-Outlook] >I imported contact information from a text file into a subfolder under the > Contact folder. Everything mapped correctly and looks normal. However, [quoted text clipped - 7 lines] > trouble with manually creating contacts in subfolders and having them > appear. Russ, I am not sure how you enable a subfolder, but when I create a new folder it automatically shows up in the email address book. If I move some of the phantom contacts to a new folder, I can see them in the address book. But, if I try to copy them into an email, only a semicolon shows up; no text and the up /down scroll bar appears, suggesting something long is getting copied but it is invisible. The emails are resolved email addresses. they are media emails from an Access database. Mike > So we should assume that you enabled this subfolder as an email address > book, right? [quoted text clipped - 13 lines] > > trouble with manually creating contacts in subfolders and having them > > appear. New folders do not show up automatically in the Outlook Address Book unless you enable them as email address book in their properties. Your symptoms indicate you did not import correctly. http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002 SignatureRuss Valentine [MVP-Outlook] > Russ, I am not sure how you enable a subfolder, but when I create a new > folder it automatically shows up in the email address book. If I move [quoted text clipped - 31 lines] >> > trouble with manually creating contacts in subfolders and having them >> > appear. I tried reimporting the files per the instructions below. I still get semicolons when I try to copy from the address book to an email message. If I go in and retype the email address for that contact, then it works fine. Cutting and pasting that email address doesn't work. Also, the names in that folder are displayed by first name, not last name. I hope I don't have to retype every e-mail address manually because there are over 1,000 of them! Mike > New folders do not show up automatically in the Outlook Address Book unless > you enable them as email address book in their properties. [quoted text clipped - 35 lines] > >> > trouble with manually creating contacts in subfolders and having them > >> > appear. You wouldn't if you imported them properly. You must not be. We can't tell because we don't know what you're doing and how you are making sure you map fields correctly. SignatureRuss Valentine [MVP-Outlook] >I tried reimporting the files per the instructions below. I still get > semicolons when I try to copy from the address book to an email message. [quoted text clipped - 56 lines] >> >> > them >> >> > appear. I discovered the problem: under email, I needed to create separate columns for email address, email type, and email display name, and then map each under email using the custom mapping tool. Before, I had the first two but the third was blank. The import function created the third item, emaildisplayname, so everything looked okay in contacts but wouldn't work for sending email. Mike > You wouldn't if you imported them properly. You must not be. We can't tell > because we don't know what you're doing and how you are making sure you map [quoted text clipped - 59 lines] > >> >> > them > >> >> > appear. Right. Should have been covered in the article I posted. SignatureRuss Valentine [MVP-Outlook] >I discovered the problem: under email, I needed to create separate columns > for email address, email type, and email display name, and then map each [quoted text clipped - 84 lines] >> >> >> > them >> >> >> > appear. |
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