Outlook crashes on import

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pjmaness@gmail.com - 13 Mar 2006 01:41 GMT

I am stumped! I have configured my Xcel file as outlined by the help
file but each time I attempt to import the file it crashes xcel. I have
reinstalled office twice to no avail...What can I do?

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Milly Staples [MVP - Outlook] - 13 Mar 2006 02:17 GMT

Open Outlook and create a couple of contacts in Outlook. Export to Excel -
compare the two files and massage your accordingly. Then try it again.

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After furious head scratching, pjmaness@gmail.com asked:

| I am stumped! I have configured my Xcel file as outlined by the help
| file but each time I attempt to import the file it crashes xcel. I
| have reinstalled office twice to no avail...What can I do?

Reply to this Message

Karl Timmermans - 13 Mar 2006 05:02 GMT

Crashing Excel? Outlook requires exlusive access to your worksheet so if you
have your worksheet open - suggest you close Excel when you're doing the
import. In any event, Outlook should generate an error message telling you
that it can't retrieve the file if your worksheet was open. Something
doesn't make sense.

Another suggestion would also be to provide complete details in terms of any
error messages (in exact terms) you've received when problems are
encountered (not to mention OS & program (Outlook, Excel etc etc) versions &
service pack levels. The term "crashing" generally means a "hard failure"
and the program terminates outright which differs from an error message
being displayed.

Karl
__________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0
"Power contact importers for MS Outlook '2000/2003"
http://www.contactgenie.com

>I am stumped! I have configured my Xcel file as outlined by the help
> file but each time I attempt to import the file it crashes xcel. I have
> reinstalled office twice to no avail...What can I do?

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pjmaness@gmail.com - 13 Mar 2006 19:43 GMT

You're right, I was unclear. After closing excel I then open outlook
and attempt to import. All steps go fine (selecting file, etc.) however
when it begins it's transfer it stops and the only way out of outlook
at that point is through control/alt/delete so there is no error
message. When the task manager comes up (after control/alt/delete) it
tells me that outlook is not responding. I have scanned for errors and
reinstalled outlook several times to no avail.

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Karl Timmermans - 13 Mar 2006 21:12 GMT

From what we've seen over the years dealing with all kinds of data and since
you've said you've already re-installed MS Office - it is possible that your
Excel worksheet is corrupt. Doesn't happen often but we have seen it a
couple of times in files submitted to us. Excel itself appears to work fine
but the a myriad of underlying serious issues were found within the XLS file
itself when accessed outside of Excel.

Suggestion - save your worksheet as a CSV file and import that instead. At
least that will let you accomplish the immediate task at hand.

Karl
__________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0
"Power contact importers for MS Outlook '2000/2003"
http://www.contactgenie.com

> You're right, I was unclear. After closing excel I then open outlook
> and attempt to import. All steps go fine (selecting file, etc.) however
[quoted text clipped - 3 lines]
> tells me that outlook is not responding. I have scanned for errors and
> reinstalled outlook several times to no avail.

Reply to this Message