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MS Office Forum / Outlook / Contacts / March 2006Contacts folder empty
Hello, after upgrading to Office 2003 I noticed that the Contacts folder is empty. Yet the Personal Address Book has been added. If I go into the Address Book I see all the personal contacts under the Personal Address Book, but nothing under Contacts. I also have the option "show this folder as an e-mail Address Book" enabled in the Contacts folder Properties. Anyone know why that folder is empty? I am not sure if this is a clue, but the message, that prompts to convert the addresses to the Contacts folder, that should appear when Outlook 2003 is opened for the first time did not appear. Thanks. Regards, Randy None of this fits with reality. Outlook has not used a Personal Address Book for years and most certainly would never install this service during an upgrade operation. The Outlook Address Book replaced the Personal Address Book more than 7 years ago. There is more to this story than what you've told us. Tell us more accurately and completely exactly how you "upgraded," from what version, and how your Contact Data and address book service were configured before you did this "upgrade." I suspect end-user error during this installation.  SignatureRuss Valentine [MVP-Outlook] > Hello, after upgrading to Office 2003 I noticed that the Contacts folder > is [quoted text clipped - 13 lines] > > Randy More details: Upgraded from Office 97 SR-2, with the Personal Address Book already added with the profile, pointing to a local PAB file. End user Outlook 97 profiles are configured with a PAB, and sometimes with a PST (or PSTs), which on some systems point to a folder on the local C: drive (laptops are configured that way) or to the user's home folder on the network. A custom install build is created using the Office 2003 Resource Kit Custom Installation Wizard, then the package is installed on workstations as an upgrade. On some systems the first time Outlook is opened it prompts the end user to choose to amalgamate their address book into the Contacts folder, but on this particular system that prompt did not appear. We are now wondering if that is part of the problem. Also, we do not know if the end user's PAB was healthy before the upgrade. Hope this extra info helps. Thanks. Randy > None of this fits with reality. Outlook has not used a Personal Address Book > for years and most certainly would never install this service during an [quoted text clipped - 21 lines] > > > > Randy Oh my word. An "upgrade" that skipped 4 versions? It is highly likely that the Outlook 2003 install routine would not accommodate PAB's as the default Contact Store reliably because users were advised to migrate to Contact Folders years ago. Even single version upgrade installations rarely work flawlessly. It is essential that you migrate any user still using a PAB to Contacts Folders, preferably before the upgrade, but certainly afterward if you still can. Details here (plan #3): http://www.slipstick.com/contacts/olconpab.htm SignatureRuss Valentine [MVP-Outlook] > More details: > [quoted text clipped - 50 lines] >> > >> > Randy Yes, we knew that being behind the times with Office versions that this would not go perfect by any means. Having noted that, other than some oddities and issues the upgrade seems to have gone well. I will take into consideration your advice about migrating user's PAB to Contact Folder and follow the attached article you provided. Thanks for your reply, it is appreciated. Randy > Oh my word. An "upgrade" that skipped 4 versions? It is highly likely that > the Outlook 2003 install routine would not accommodate PAB's as the default [quoted text clipped - 59 lines] > >> > > >> > Randy It's good you're doing this now. The next version of Outlook won't even have backwards compatibility with PAB's. SignatureRuss Valentine [MVP-Outlook] > Yes, we knew that being behind the times with Office versions that this > would [quoted text clipped - 86 lines] >> >> > >> >> > Randy |
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