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MS Office Forum / Outlook / Contacts / March 2006Contacts By Category
I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity when I first installed it, I added Business Contact Manager but I've only read bits and pieces and have never used the features. Over the years - from Outlook version to version - I've developed a list of categories that are displayed in the "Contacts" view when I select the Contacts folder. Strangely, when I attempt to assign a category on the bottom of a new Contact record, the window that pops up doesn't contain all 43 categories but only 24 of the old and 18 new that I never added; they appear to be Business Contact Manager related (Customer, International, Key Customer etc.) Q1) Did something not merge correctly? What caused this? Q2) Should I merely add the 24 "old" categories to the Master Category List that crops up when I attempt to assign a contact record to a category? Were some of those 43 categories you used before NOT in the Master Category List before you installed BCM? Categories can be created on the fly and they will not appear on the Master Category List unless you put them there...  SignatureJocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** > I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity when > I first installed it, I added Business Contact Manager but I've only read [quoted text clipped - 12 lines] > Q2) Should I merely add the 24 "old" categories to the Master Category > List that crops up when I attempt to assign a contact record to a category? That's something I hadn't thought of; could the BCM installation have knocked off some of the 43 categories and left only 24 that are now common? I don't know. What's more, I don't really know if this problem existed prior to the installation and I simply didn't notice. Your comment that categories can be created on the fly but not gain addition to the master list makes me think that that is more than likely what has happened. That being the case, the simplest solution would be to merely add to the master what is missing. I probably would have made that addition and thought nothing more of the issue had I not attempted to download the latest update to BCM; the SP1 I believe. It won't install. My error log bears this message: Error Faulting application businesscontactmanager-kb83988 1-fullfile-enu.exe, version 5.0.2920.0, faulting module kmw_dll.dll, version 6.11.4.1, fault address 0x00002fc8. Reading the forum on BCM, I picked up on reading another log that gave me a clue to what's happening.... though I don't know how to diagnose it further. The line from the logs that I think is significant are: 2005-06-02 23:22:18 - ? [131] SQLAgent$MICROSOFTBCM service stopping due to a stop request from a user, process, or the OS... 2006-03-22 16:05:58.29 server SQL Server terminating because of system shutdown. I'm not shutting down any system. But I think I'm supposed to be configured to another server for BCM to run properly and I'm fairly confident that's not done unless it was done automatically during the initial installation. All I know for sure at this point is the update won't update. Thank you for your help, Jocelyn. > Were some of those 43 categories you used before NOT in the Master > Category [quoted text clipped - 24 lines] >> List that crops up when I attempt to assign a contact record to a >> category? Unfortunately I don't use BCM so I won't be much help with diagnosing the error -- I hope someone on the BCM forum will be able to solve that one for you. Good luck! SignatureJocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** > That's something I hadn't thought of; could the BCM installation have > knocked off some of the 43 categories and left only 24 that are now common? [quoted text clipped - 56 lines] > >> List that crops up when I attempt to assign a contact record to a > >> category?
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