You can stop banging your head against the wall. It is not possible to add a new phone number field to the dropdown or to rename an existing phone number field. You'll need to use one of the existing choices.

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
>I need to add a new option (in drop down menu) for entering phone numbers in
> contacts. There are several but I need to add "Direct Line" and I have had no
> luck. Can someone help me?