Contacts folder isn't working

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Renee in east bay - 01 Apr 2006 04:18 GMT

I just got a new laptop and I copied my .pst from my old computer to the new
one. My email messages and tasks copied fine. My contacts also copied over. I
can see them in the contacts folder when I click on the "contacts" tab (in
the Navigation pane). However, the folder does not show in my personal file.
I have no idea what happened to it! Whenever I try to open an address book,
or try to use the "to" in a message, I get this error:

"The address list could not be displayed. The contacts folder associated
with this list could not be opened; it may have been moved or deleted, or you
do not have permissions. For information on how to remove this folder from
the Outlook Address Book, see Microsoft Office Outlook help."

I've tried to create a new folder in my personal file, but it's still not
liniking the contacts I have. Then I figured I'd just retype them all in. But
it won't even let me add contacts. When I try to I get the same error
message.

I've tried everything I could think of, but can't figure this one out. Any
suggestions? I'm desparate!!!

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William Lefkovics [MVP] - 01 Apr 2006 08:46 GMT

I just had this in similar circumstances, and Sue Mosher advised to recreate
the address book which resolved it for me.
http://support.microsoft.com/kb/287563/
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q319901

>I just got a new laptop and I copied my .pst from my old computer to the
>new
[quoted text clipped - 21 lines]
> I've tried everything I could think of, but can't figure this one out. Any
> suggestions? I'm desparate!!!

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Renee in east bay - 01 Apr 2006 18:00 GMT

Hi,
Thanks for the advice, but it didn't work. When I checked for the address
book service, it was already there. For step 2, when I went to mark my
contact folder for use with the address book, the check wasn't already
marked. So I marked it. But it still doesn't show up in the folder list. I
think that's the main problem. There is no contacts folder in my folder list.
I can only see it when I open the "contacts" tab in the navigation pane. I've
tried to add a folder in my personal folder called "contacts," it says it
already exists. But it's not there! Any other advice?

> I just had this in similar circumstances, and Sue Mosher advised to recreate
> the address book which resolved it for me.
[quoted text clipped - 26 lines]
> > I've tried everything I could think of, but can't figure this one out. Any
> > suggestions? I'm desparate!!!

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William Lefkovics [MVP] - 01 Apr 2006 23:40 GMT

I'll defer to others then. :o)

While waiting for a better answer, I might try making sure it's all patched
and maybe a Detect and Repair from the Help menu.

> Hi,
> Thanks for the advice, but it didn't work. When I checked for the address
[quoted text clipped - 46 lines]
>> > Any
>> > suggestions? I'm desparate!!!

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Brian Tillman - 03 Apr 2006 16:21 GMT

> Thanks for the advice, but it didn't work. When I checked for the
> address book service, it was already there. For step 2, when I went
> to mark my contact folder for use with the address book, the check
> wasn't already marked. So I marked it. But it still doesn't show up
> in the folder list. I think that's the main problem. There is no
> contacts folder in my folder list.

Since a contacts folder MUST exist in a Personal Folders store you have open
(or it wouldn't appear) and since the Folder List view ALWAYS shows all
folders, I suspect you're not looking at the Folder List view. Display your
Contacts view where you say you can see the Contacts folder and right-click
it. The General tab should have a Location field. What does that Location
field contain?

> I can only see it when I open the
> "contacts" tab in the navigation pane. I've tried to add a folder in
> my personal folder called "contacts," it says it already exists. But
> it's not there! Any other advice?

Just make sure you're really using the Folder List view.

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Brian Tillman

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