address book problem

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Old Chicken - 05 Apr 2006 02:04 GMT

When I press the "To" in a new message I get this:
"The address list could not be displayed. The contacts folder associated
with this address list could not be opened; it may have been moved or
deleted...."
when I click "OK" I get a list of 5 address books, all empty except one, the
one with the contacts.
However, I have only one address book in me Outlook folders.
I tried everything that was suggested in the Help topics but nothing seems
to work.
Any suggestions?

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Russ Valentine [MVP-Outlook] - 05 Apr 2006 02:17 GMT

Suggest configuring your Outlook Address Book correctly. Method depends on
your version. You mentioned neither that nor the steps you used to corrupt
your current settings.
You can always read the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> When I press the "To" in a new message I get this:
> "The address list could not be displayed. The contacts folder associated
[quoted text clipped - 7 lines]
> to work.
> Any suggestions?

Reply to this Message

Diane Poremsky [MVP] - 05 Apr 2006 03:49 GMT

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

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> When I press the "To" in a new message I get this:
> "The address list could not be displayed. The contacts folder associated
[quoted text clipped - 7 lines]
> to work.
> Any suggestions?

Reply to this Message