Why can't I find contacts in Outlook Web Access?

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Kermit - 08 Apr 2006 22:46 GMT

I have created a number of contacts but when I use the Find Names tool I
always get 'No entries were found', no matter how much information I supply
about the contact I am seeking.

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Milly Staples [MVP - Outlook] - 09 Apr 2006 06:45 GMT

Since OWA is a part of Exchange, probably best to ask in an Exchange group
for a complete answer.

Having said that, are the contacts kept in a .pst file or the mailbox?

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Milly Staples [MVP - Outlook]

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After furious head scratching, Kermit asked:

| I have created a number of contacts but when I use the Find Names
| tool I always get 'No entries were found', no matter how much
| information I supply about the contact I am seeking.

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Kermit - 09 Apr 2006 22:35 GMT

The contacts are set up and kept in the mailbox

> Since OWA is a part of Exchange, probably best to ask in an Exchange group
> for a complete answer.
[quoted text clipped - 4 lines]
> | tool I always get 'No entries were found', no matter how much
> | information I supply about the contact I am seeking.

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Milly Staples [MVP - Outlook] - 11 Apr 2006 04:58 GMT

What happens if you open the Contacts folder in OWA? OWA searches the GAL
by default. (Exchange 5.5)

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| The contacts are set up and kept in the mailbox
|
[quoted text clipped - 16 lines]
||| tool I always get 'No entries were found', no matter how much
||| information I supply about the contact I am seeking.

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Kermit - 11 Apr 2006 10:16 GMT

When I open the Contacts folder the list of contacts is displayed. If I
select a contact I can then get that address displayed in the 'To' space of a
new message. My problem is that to enter other addresses on that message
(without laboriously typing them in) I need to use the Find Names facility
and it seems incapable of finding any name - it keeps saying 'No entries were
found'.
I don't know what GAL stands for!

> What happens if you open the Contacts folder in OWA? OWA searches the GAL
> by default. (Exchange 5.5)
[quoted text clipped - 19 lines]
> ||| tool I always get 'No entries were found', no matter how much
> ||| information I supply about the contact I am seeking.

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Milly Staples [MVP - Outlook] - 11 Apr 2006 14:36 GMT

"Global Address List" - it is your list of mail-enabled Exchange mailboxes
and is what 5.5 searches by default. You haven't mentioned what version of
Outlook/Exchange you are using.

Have you posted this to an Exchange group yet?

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| When I open the Contacts folder the list of contacts is displayed. If
| I select a contact I can then get that address displayed in the 'To'
[quoted text clipped - 36 lines]
||||| tool I always get 'No entries were found', no matter how much
||||| information I supply about the contact I am seeking.

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Kermit - 11 Apr 2006 15:55 GMT

It makes no difference whether I search GAL or my Contacts, the search of GAL
just takes a little longer. I am accessing OWA via Internet Explorer 6 and I
copied the following about OWA
Microsoft® Office Outlook® Web Access
for Exchange Server 2003
Thanks for taking the time to help. I haven't as yet contacted any other group

> "Global Address List" - it is your list of mail-enabled Exchange mailboxes
> and is what 5.5 searches by default. You haven't mentioned what version of
[quoted text clipped - 42 lines]
> ||||| tool I always get 'No entries were found', no matter how much
> ||||| information I supply about the contact I am seeking.

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Kermit - 11 Apr 2006 15:56 GMT

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