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MS Office Forum / Outlook / Contacts / April 2006

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e-mail cannot see contacts list

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m.sartele - 19 Apr 2006 19:45 GMT
Recently upgraded from 2000 to Office Xp.  Now Outlook can see the Contacts
list in the Contacts folder but cannot see it when trying to use it for
e-mail addresses.  We have tried numerous things to get it to work.  First,
under the folder properties of the Contacts folder the "show this folder as
e-mail address book" selection is dimmed.  Next we tried removing the Outlook
Address book from the Tools>E-mail accounts>View or change existing
directories.  Then closing Outlook and restarting.  Finally, we tried adding
a pst under Tools>Options>Mail Setup>Data Files>Add, then changing the
delivery of the e-mail to the new pst.  Nothing has worked so far.  Any help
is very much appreciated.
Russ Valentine [MVP-Outlook] - 20 Apr 2006 01:36 GMT
Clarify which of these steps you actually used and what happened with each:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Explain why "adding a PST" would be one of your proposed solutions and what
information store you were using before that step.
Signature

Russ Valentine
[MVP-Outlook]

> Recently upgraded from 2000 to Office Xp.  Now Outlook can see the
> Contacts
[quoted text clipped - 12 lines]
> help
> is very much appreciated.

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