use email address from contacts

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Graham - 20 Apr 2006 06:50 GMT

I am using Outlook 2002. After accidentalyly deleting all my contacts, I
have now re-established a contacts list. However, when preparing a new email
message and click on the address book to select a name, the name appears in
the "message recipients" column, as it appeared to de do previously. Now
when I send the message, it bounces as undeliverable. From what I can see,
the name only is selected rather that the attached email address. I have
tried to fix this problem by reading forums etc, but to no avail.
Can somebode please help me to get this fixed.

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Russ Valentine [MVP-Outlook] - 20 Apr 2006 10:57 GMT

Did you configure the Outlook Address Book to use your new Contacts Folder?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

>I am using Outlook 2002. After accidentalyly deleting all my contacts, I
> have now re-established a contacts list. However, when preparing a new
[quoted text clipped - 7 lines]
> tried to fix this problem by reading forums etc, but to no avail.
> Can somebode please help me to get this fixed.

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Graham - 21 Apr 2006 08:25 GMT

Thank you Russ for your assistance. I followed your lead and checked through
thereference you provided, but to no avail. Outlook is still not working as
it did before. Do you have any further ideas, and/or should I try to
reinstall Outlook.
Thanks again

> Did you configure the Outlook Address Book to use your new Contacts Folder?
> http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
[quoted text clipped - 10 lines]
> > tried to fix this problem by reading forums etc, but to no avail.
> > Can somebode please help me to get this fixed.

Reply to this Message

Russ Valentine [MVP-Outlook] - 21 Apr 2006 11:29 GMT

When you double click an entry in the Outlook Address Book, what happens?
How did you "re-establish" this "contact list?"
What is a "contact list?"

Signature

Russ Valentine
[MVP-Outlook]

> Thank you Russ for your assistance. I followed your lead and checked
> through
[quoted text clipped - 23 lines]
>> > tried to fix this problem by reading forums etc, but to no avail.
>> > Can somebode please help me to get this fixed.

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Graham - 22 Apr 2006 04:49 GMT

When "building" a new email message to send, fisrt I click for a new massage,
then click on the address book to open it. A name is selected, and when I
double click on the name, the name is populated into the "To" field of the
new email. I have rechecked the contacts folder where the name and email
address are both included, and this appears to me to be OK.
I reestablished the contacts list by typing in all the details that I held
from another source.
From my basic knowledge of outlook, Contacts seems to me to an Address Book
within the Outlook Address Book.
Regrds, and thanks again
Graham

> When you double click an entry in the Outlook Address Book, what happens?
> How did you "re-establish" this "contact list?"
[quoted text clipped - 26 lines]
> >> > tried to fix this problem by reading forums etc, but to no avail.
> >> > Can somebode please help me to get this fixed.

Reply to this Message

Russ Valentine [MVP-Outlook] - 22 Apr 2006 09:27 GMT

It should be easy to determine where the problem lies.
Next time send the message from your Contacts Folder (Actions > New Message
to Contact) and see if that works. If it does, then your Outlook Address
Book is corrupt and simply needs to be reset. If it does not, you did not
type a valid email address in the Contact Record.

Signature

Russ Valentine
[MVP-Outlook]

> When "building" a new email message to send, fisrt I click for a new
> massage,
[quoted text clipped - 44 lines]
>> >> > tried to fix this problem by reading forums etc, but to no avail.
>> >> > Can somebode please help me to get this fixed.

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Graham - 06 May 2006 07:39 GMT

Russ, thank you very much for your assistance. I have done all that you
suggested, but still no change to my problem. I have now started to re-type
email addresses into Outlook, and for those done, all is working OK. So, I
don't know really what the problem was, but am getting past it. Thanks again
Graham Anderson

> It should be easy to determine where the problem lies.
> Next time send the message from your Contacts Folder (Actions > New Message
[quoted text clipped - 49 lines]
> >> >> > tried to fix this problem by reading forums etc, but to no avail.
> >> >> > Can somebode please help me to get this fixed.

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