Contact problems

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Ray Drummond - 24 Apr 2006 20:13 GMT

After install Office 2k over Outlook XP, I ran into the following problem.

The user's contacts show in the folder view, but when he creates a new email
and clicks on the "To" button, his contacts do not show in the "Select names"
window in the dropdown box when he selects All Contacts under All Address
Lists or Contacts under the Outlook Address Book.

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Russ Valentine [MVP-Outlook] - 24 Apr 2006 20:40 GMT

You're kidding, right?
Tell me you did not try to install an older version over a newer one.

Signature

Russ Valentine
[MVP-Outlook]

> After install Office 2k over Outlook XP, I ran into the following problem.
>
[quoted text clipped - 4 lines]
> window in the dropdown box when he selects All Contacts under All Address
> Lists or Contacts under the Outlook Address Book.

Reply to this Message

Ray Drummond - 24 Apr 2006 20:49 GMT

I uninstalled the version before I did this.

> You're kidding, right?
> Tell me you did not try to install an older version over a newer one.
[quoted text clipped - 6 lines]
> > window in the dropdown box when he selects All Contacts under All Address
> > Lists or Contacts under the Outlook Address Book.

Reply to this Message

Russ Valentine [MVP-Outlook] - 24 Apr 2006 21:58 GMT

Even so, you are in a completely unsupported scenario. Did you run the
Eraser utility?
Did you create a new Outlook profile?
You would need to have done both for things even to have a chance of
working.
You also must post Outlook's mail support mode if you need help repairing
your Address Book Service.

Signature

Russ Valentine
[MVP-Outlook]

>I uninstalled the version before I did this.
>
[quoted text clipped - 10 lines]
>> > Address
>> > Lists or Contacts under the Outlook Address Book.

Reply to this Message

Ray Drummond - 24 Apr 2006 22:13 GMT

I had that reversed. It was Office 2k being upgraded to Office XP.

> Even so, you are in a completely unsupported scenario. Did you run the
> Eraser utility?
[quoted text clipped - 17 lines]
> >> > Address
> >> > Lists or Contacts under the Outlook Address Book.

Reply to this Message

Russ Valentine [MVP-Outlook] - 24 Apr 2006 22:31 GMT

Well then its simple.
Upgrading Office versions does not work until you create a new Outlook
profile from scratch. After you do, make sure you configure the Outlook
Address Book correctly.
New profile:
http://support.microsoft.com/kb/287072/
Outlook Address Book:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

>I had that reversed. It was Office 2k being upgraded to Office XP.
>
[quoted text clipped - 21 lines]
>> >> > Address
>> >> > Lists or Contacts under the Outlook Address Book.

Reply to this Message