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MS Office Forum / Outlook / Contacts / July 2006Contact/Area Code Phone Properties
Outlook does not read the WinXP Area Code rule, which is set up correctly. Checked with a friend to compare the Rule, they are identical, his masking works, however. When I enter a new contact number -2223333- it does not appear as it used to as (902) 222-3333. When I double click on the number a Check Phone Number window pops up and Country and City/Area Code entries are blank. I disabled all add-ons but no change. Tried solutions offered in the forum and Microsoft site but without success. What else can I do to get the proper masking back? Thank you. Corren This is not an Outlook issue. You need to set your default dialing location correctly for your operating system.  SignatureRuss Valentine [MVP-Outlook] > Outlook does not read the WinXP Area Code rule, which is set up > correctly. Checked with a friend to compare the Rule, they are [quoted text clipped - 8 lines] > > Corren Thank you, you have told that to me and others before. I can assure you that my Windows XP Area Code settings are correct. Its not Outlook, not Phone Settings, so what could it be? Thank you. No idea. Your situation is not reproducible. Start by stating how you set your default dialing location. SignatureRuss Valentine [MVP-Outlook] > Thank you, you have told that to me and others before. I can assure you > that my Windows XP Area Code settings are correct. Its not Outlook, not > Phone Settings, so what could it be? > Thank you. First, as you suggested before, in Outlook 2003 Contacts, by going into a Actions/Call Contacts/New Call/Dialing Properties. Setting up a New Location (Home), and in the new window filling the Country (Canada) and my Area Code (902). Nothing else is selected on that page except Tone. The second Tab (Area Code Rule) is not filled in, the Calling Card is set to None. Clicking Apply couple of times brings me back to the New Call window, where I click OK, which brings me back in Outlook Contacts. Restart Windows. Second, when the above did not work, I did the same from within Control Panel. I do not know for sure, but when the masking worked properly I think I had some Initiation String in the Modem setup. It is not there anymore and I don't remember what it was nor where did I find it. It probably has no relevance to the issue, but that is the only change I can think of, apart from WinXP and MS Office patches. Thank you. Corren This setting should be made in Control Panel > Phone and modems... When you do, does the correct Area Code setting persist? Does your modem appear correctly there? This is a telephony issue, not an Outlook issue. SignatureRuss Valentine [MVP-Outlook] > First, as you suggested before, in Outlook 2003 Contacts, by going into > a Actions/Call Contacts/New Call/Dialing Properties. Setting up a New [quoted text clipped - 13 lines] > Thank you. > Corren Thank you. OK it is not Outlook issue. Checked MS Help, did Phone & Modem settings in Control Panel, both show Canada as the Country. No resolution so I removed the modem and did a new installation and new Phone settings. No change. A friend has identical settings without the problem I have. Something else must be interfering with the Phone settings. Thank you Corren Not quite sure what you've said. Are you saying you cannot set a default dialing location for your operating system? SignatureRuss Valentine [MVP-Outlook] > Thank you. OK it is not Outlook issue. > Checked MS Help, did Phone & Modem settings in Control Panel, both show [quoted text clipped - 5 lines] > > Corren Yes I can and I did set it up in Control Panel exactly the same way another friend did. Thanks. Further to the above. You (Russ Valentine) have repeatedly stressed that Area Code problems are not Outlook problems but WinXP. In searching other groups I came across your reply referring to this document http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318575 At the end I found the following: "Note that programs that store numbers, such as Microsoft Outlook, try to intelligently convert random strings of digits into canonical numbers before storing them in the Contacts folder." And that is exactly my problem, Outlook does not do this intelligently or otherwise. What might enterfere in Outlook's reading of the Area Code rules and the translation into the cannonical format? When I enter a phone number (just seven digits) in the Contact and double click on it, a small window pops up with Area Code, Country empty, even though these are in the Windows setup. Thank you. Please answer my question. Does your default area code appear correctly in Control Panel, Phone and modems and if so, does it persist on reboot? The only time I've ever seen an Outlook setting that will affect this is if the line type for the modem is set incorrectly in Outlook. How that should be set is still a telephony question, but you might look to see if it matches the specifications from your modem manufacturer. SignatureRuss Valentine [MVP-Outlook] > Yes I can and I did set it up in Control Panel exactly the same way > another friend did. > Thanks. Yes it does on both counts. When I enter a new Contact and fill in the local phone number as seven consecutive numbers and double click on it a window comes up. Both Country and City fields are empty and the number is as entered, seven consecutive numbers. I do not understand is "if the line type for the modem is set incorrectly in Outlook". Where does one set it? thanks. Look in Outlook's dialing options: Contacts > Actions > Call Contact... > New call... SignatureRuss Valentine [MVP-Outlook] > Yes it does on both counts. > When I enter a new Contact and fill in the local phone number as seven [quoted text clipped - 5 lines] > Where does one set it? > thanks. I have no "Line Type" option in Actions/Call Contact/New Call.. In Dialing Options there are Dialing Properties which show Dialing Rules and Line Properties of my AOpen FM56-SV modem, which brings up the details of the modem settings. Corren Make sure those setting match what your modem manufacturer specifies. Beyond that, I cannot solve a telephony issue. SignatureRuss Valentine [MVP-Outlook] >I have no "Line Type" option in Actions/Call Contact/New Call.. > [quoted text clipped - 4 lines] > > Corren For what it is worth, I am having the EXACT same problem. In outlook 2000, area code was automatically entered in parentheses, and a hyphen was entered between third and fourth digits (eg, I enter 7572299, Outlook converts to "(530) 757-2299") I have made all suggested corrections in control panal/phone and modem. Have also done same as suggested in Outlook 2003. Nothing works. This IS an Outlook problem. Does any generous reader have a fix? > Make sure those setting match what your modem manufacturer specifies. Beyond > that, I cannot solve a telephony issue. [quoted text clipped - 6 lines] > > > > Corren
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