 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Contacts / May 2006OL2002 - "Type a contact to find" seach box doesn't work properly
I have a user who is using Outlook 2002 SP-2. He has over 1500 contacts in his Contacts folder. I exported his contacts to a .pst file and imported the file to my computer for testing. Here's the problem: Most of the time when I type in a name in the search box it returns the appropriate results. But sometimes when I type in a name it doesn't find any of the contacts, even though they're listed right there in front of me! For example, I can search for "Mark" and it brings up the "Choose Contact" window and lists 15 different people with the name "Mark" (which is the desired result I want). However, if I search for "Mike" it brings up the "Check Names" window and lists all the Mikes in the Global Address List. It doesn't find any of the 40+ Mikes in the Contacs folder. I tried this on two different computers, one running Outlook 2002 and one running Outlook 2003 and I get the same problem. Any help with this would be greatly appreciated!! Thanks. You need to mention to which Search box you are referring and how you configured the Check Names order for the Outlook Address Book.  SignatureRuss Valentine [MVP-Outlook] >I have a user who is using Outlook 2002 SP-2. He has over 1500 contacts in > his Contacts folder. I exported his contacts to a .pst file and imported [quoted text clipped - 19 lines] > > Any help with this would be greatly appreciated!! Thanks. The search box located on the Standard toolbar, right next to the Address Book icon. The Outlook Address Book is configured as follows: Show this address list first: Global Address List Keep personal addresses in: Contacts When sending mail, check names using these address lists in the following order: Global Address List Contacts > You need to mention to which Search box you are referring and how you > configured the Check Names order for the Outlook Address Book. [quoted text clipped - 21 lines] > > > > Any help with this would be greatly appreciated!! Thanks. Then I don't understand the question. How is Outlook not doing what it's configured to do? Once a match is found in the first folder, Outlook does not continue searching. SignatureRuss Valentine [MVP-Outlook] > The search box located on the Standard toolbar, right next to the Address > Book icon. [quoted text clipped - 46 lines] >> > >> > Any help with this would be greatly appreciated!! Thanks. So to simplify my question: My Contacts folder contains 15 people named "Mark" and 40 people named "Mike". Why, when I search for "Mike" in the "Type a contact to find" seach box, does it return results from the Global Address List when searching for "Mark" returns results from the Contacts folder? Shouldn't both searches return results from the Contacts folder? I can e-mail you screen shots if you'd like to see what I'm talking about. > Then I don't understand the question. How is Outlook not doing what it's > configured to do? [quoted text clipped - 50 lines] > >> > > >> > Any help with this would be greatly appreciated!! Thanks. Not the way you have it configured. It will return matches from the GAL. Only if there are none would it return hits from your Contacts. SignatureRuss Valentine [MVP-Outlook] > So to simplify my question: > [quoted text clipped - 68 lines] >> >> > >> >> > Any help with this would be greatly appreciated!! Thanks. So what would be the best way to configure it? It doesn't make sense to me why searching for "Mark" returns results from my Contact folder but searching for "Mike" returns results from the GAL, even though there are 40 "Mikes" in the Contacts. > Not the way you have it configured. > It will return matches from the GAL. > Only if there are none would it return hits from your Contacts. PMJI, but Russ already told you: Outlook stops searching once it finds a match. You have Outlook set up to search the GAL before it searches Contacts. Therefore, if it finds a match in the GAL, it does not look in any other address book. If you want it to search Contacts first, then change the order under "When sending mail, check names using these address lists in the following order." SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > So what would be the best way to configure it? > [quoted text clipped - 5 lines] >> It will return matches from the GAL. >> Only if there are none would it return hits from your Contacts. First off, I really want to thank you both for taking the time out to help me. So rephrasing my question: If BOTH the GAL and Contacts folder have a multiple "Marks" and "Mikes" listed, why does the search of "Mark" open the Contacts first and a search of "Mike" open the GAL first? I'd really like to e-mail you guys screen shots if that's ok to make it more clear what I'm seeing and what I'm asking. Thanks. > PMJI, but Russ already told you: Outlook stops searching once it finds a match. You have Outlook set up to search the GAL before it searches Contacts. Therefore, if it finds a match in the GAL, it does not look in any other address book. > [quoted text clipped - 9 lines] > >> It will return matches from the GAL. > >> Only if there are none would it return hits from your Contacts. I have no explanation for that because it's contrary to the way Outlook has always worked. The scenario you describe should occur only if the GAL contains no Mark. Feel free to include a link to a screen shot in your next post. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > First off, I really want to thank you both for taking the time out to help me. > [quoted text clipped - 10 lines] >> >> If you want it to search Contacts first, then change the order under "When sending mail, check names using these address lists in the following order." >> >> > So what would be the best way to configure it? [quoted text clipped - 6 lines] >> >> It will return matches from the GAL. >> >> Only if there are none would it return hits from your Contacts. Depends on your needs. What other information did you need to figure out the answer? If you hit no matches for Mark in the GAL, it will search and return results from Contacts. If you prefer to search Contacts first, then put it first in the search order. SignatureRuss Valentine [MVP-Outlook] > So what would be the best way to configure it? > [quoted text clipped - 6 lines] >> It will return matches from the GAL. >> Only if there are none would it return hits from your Contacts. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.