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MS Office Forum / Outlook / Contacts / May 2006Outlook address book trouble after import.
I had an exchange 2000 server that crashed and we used a recovery tool to make a .pst of all the email accounts from the old store. We installed a new 2003 exchange server and then moved the contents from the pst folders to the new exchange box. I then created a new outlook address book and added my contacts folder to it. When I click "To" in a new mail message and select my outlook address book none of my contacts show up. If I go in to a contact. cut out the email address and paste it back and then click save and close they will then sow up in the address book. Is there any way to fix all 500+ contacts or do I need to visit each contact and do this? Thanks in advance for your help! Jamie > I had an exchange 2000 server that crashed and we used a recovery tool > to make a .pst of all the email accounts from the old store. We [quoted text clipped - 3 lines] > a new mail message and select my outlook address book none of my > contacts show up. Right-click the Contacts folder and choose Properties. Select the Outlook Address Book tab and check the box labeled "Show this folder as an e-mail Address Book".  SignatureBrian Tillman State how you "created a new outlook address book"a and how you added your Contacts Folder to it. Contacts never appear in the "Outlook Address Book" heading. They appear as a subfolder beneath the Outlook Address Book heading. SignatureRuss Valentine [MVP-Outlook] >I had an exchange 2000 server that crashed and we used a recovery tool > to make a .pst of all the email accounts from the old store. We [quoted text clipped - 9 lines] > Thanks in advance for your help! > Jamie I went in to "Tools-Email Accounts and then under directory I went to veiw or change existing directories or address books, Removed the old entry because it pointed to the old server and then added a new address book. This automaticly brought the sub folder contacts with it which showed no entries. I then right clicked on my contacts folder in the folder view went ot properties - outlook address book and unchecked Show as outlook address book. I then shutdown and restarted outlook and then re added my contacts folder as an address book but still no entries under the contacts subfolder of outlook address book when I click on "To" when trying to send an email. If I go in to contacts in the folder view i see 500 entries with email addresses. If I open a contact, highlight the email address do a "ctrl x" to cut and then do a "ctrl c" to copy it back then click on "save and close" this contact will show up under the contacts subfolder when I click "To" in a new mail message. Does this help you out more Ick. You had no need to remove the Outlook Address Book Service. You should have just redirected it to your new Folder location. Removing and re-adding the service without restarting Outlook has damaged it beyond repair. Remove the Outlook Address Book Service. Close Outlook. Open Outlook, re-add the Service, make sure your current Contacts Folders are enabled as email address book. Restart Outlook. SignatureRuss Valentine [MVP-Outlook] >I went in to "Tools-Email Accounts and then under directory I went to > veiw or change existing directories or address books, Removed the old [quoted text clipped - 14 lines] > > Does this help you out more |
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