I have no NK2 file...

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Hogweed - 04 May 2006 10:15 GMT

Hi, my Outlook 2002 auto-completes a vast list of addresses when I begin to
type, which is fine, except an awful lot of them don't exist any more, so I
want to remove them.

I don’t want to get into 3rd-party tools to edit the nk2 file – I just want
to delete it and start again. But I haven’t got one! Yes, I have my machine
set to view all files etc, and have done a search on *.nk2 and there simply
isn’t one.

What do I do please?

Thanks
Roger

Reply to this Message

Russ Valentine [MVP-Outlook] - 04 May 2006 10:30 GMT

Not possible.
You must not have set your machine to show hidden files correctly.
Read the directions again:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623

Signature

Russ Valentine
[MVP-Outlook]

> Hi, my Outlook 2002 auto-completes a vast list of addresses when I begin
> to
[quoted text clipped - 14 lines]
> Thanks
> Roger

Reply to this Message

Hogweed - 04 May 2006 10:52 GMT

With respect, I have been in IT Support for about 10 years, and have just
about mastered the basics now, so I feel I DO know how to view “hidden files
and folders”, “protected operating system files” etc., and to do a simple
search on *.nk2.

Your reply might have been more helpful and less patronising had you
suggested that there was, perhaps some way in which I could (from within
Outlook) locate the nk2 file on our network, as perhaps it might somehow have
migrated there. My colleagues can’t find their nk2 files either.

Anybody have any helpful suggestions?

Thanks

> Not possible.
> You must not have set your machine to show hidden files correctly.
[quoted text clipped - 19 lines]
> > Thanks
> > Roger

Reply to this Message

Russ Valentine [MVP-Outlook] - 04 May 2006 11:00 GMT

There is no way to do so from within Outlook.
The only reported cause for this behavior is the one I've already stated.
I've never seen a report of a missing NK2 file for anyone who has the
feature working correctly and hidden files displayed. Yours is the first.
I'll ask around to see if anyone else can reproduce the problem. More
information would be helpful. Have you ever been able to find your NK2
files? What do you see in the default location?

Signature

Russ Valentine
[MVP-Outlook]

> With respect, I have been in IT Support for about 10 years, and have just
> about mastered the basics now, so I feel I DO know how to view "hidden
[quoted text clipped - 37 lines]
>> > Thanks
>> > Roger

Reply to this Message

Hogweed - 04 May 2006 12:40 GMT

OK, I've figured out what went wrong. In the KB article, it tells you to
“Click Start, point to Search, and then click All files or folders.”

If you do that, it doesn’t find it. You have to then click on “More Advanced
Options”, and tick the box for “Search Hidden Files or Folders” – otherwise
it doesn’t find the *.nk2, even when you have “View Hidden Files” etc enabled
normally.

Five of us searched for this file, and none of us realised you had to do
that – probably because normally, IMHO, you know where to find files, unless
they’re documents or something that the users have scattered all over their
C: drive, so you do a search on *.doc or whatever, and of course you’re never
searching for hidden files.

I think the instructions in the KB could be clearer, but thanks for your help.

> There is no way to do so from within Outlook.
> The only reported cause for this behavior is the one I've already stated.
[quoted text clipped - 44 lines]
> >> > Thanks
> >> > Roger

Reply to this Message

Judy Gleeson, MVP Outlook - 04 May 2006 13:18 GMT

Re: "of course you're never searching for hidden files" with my small amount
of experience with Outlook and other MS applications, I would suggest the
opposite - always include hidden files in searches because a lot of the
unusual files (like the .n2k) you seek are hidden.

Judy Gleeson, MVP Outlook
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

> OK, I've figured out what went wrong. In the KB article, it tells you to
> "Click Start, point to Search, and then click All files or folders."
[quoted text clipped - 73 lines]
>> >> > Thanks
>> >> > Roger

Reply to this Message

Brian Tillman - 04 May 2006 18:05 GMT

> I don’t want to get into 3rd-party tools to edit the nk2 file – I
> just want to delete it and start again. But I haven’t got one! Yes, I
> have my machine set to view all files etc, and have done a search on
> *.nk2 and there simply isn’t one.

Open Windows Explorer, enter "%AppData%\Microsoft\Outlook" in the Address
field, click Go, and you'll see it whether or not you have viewing hidden
files and folders enabled.

Signature

Brian Tillman

Reply to this Message