You've provided none of the information anyone would need to answer your
question. We have no idea to which view you are even referring.
Also, state the setting you have specified for your Full name field and File
As field. The setting you claim to have specified for the Outlook Address
Book does not even exist. Those choices are
1. First, Last
2. File As

It happens in all views
She clicks on New
She types in the name as she would refer to a person ie "Bill Gates"
She then clicks on "Full name" and it shows the names the wrong way round
When she goes to the other views with the navigation pane on the left and
the spreadsheet type view on the right, the name appears as Surname First
name, which looks terrible, especially s the other names are all as they
should be
To counter this, she has to go back(double clic on name in spreadsheet type
view) and change the Fisrt name field to the Surname field
When this is done, the File As field in the spreadsheet type view then shows
as Surname, First name, which again is not practical
If she goes into the entering the details window (new contact) and clicks
Business
She then fills in the details for a foreigner (Japanese)
It then saves it but displays it in a seemingly random order

I hope that's enough information

Sorry for being arsey - it was late last night