Show this folder... greyed out?

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Linn Kubler - 09 May 2006 13:33 GMT

Hi,

We are running Outlook 2003 as a front-end for Exchange Server 2003 and I'm
noticing that for some of my users the Contacts Propertie | Outlook Address
Book Tab | Show this folder as an e-mail Address Book is greyed out. I
would like to allow my users to add their contacts to the Address book or
better yet make it a default. How can I do that, turn it on by default or
give my users ability to change this setting?

Thanks in advance,
Linn

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Sue Mosher [MVP-Outlook] - 09 May 2006 14:00 GMT

The problem users apparently have no Outlook Address Book in their mail profile. They can add it through the Tools | E-mail Accounts dialog.

Signature

Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Hi,
>
[quoted text clipped - 7 lines]
> Thanks in advance,
> Linn

Reply to this Message

Linn Kubler - 09 May 2006 17:13 GMT

Thanks for the tip Sue. Is it resonable for this to be different from
computer to computer, for a given user? I would have thought that once set
it would be available on each computer the user logs into. In this case,
the user who had this problem yesterday is on a different computer today but
the 'Show this folder as an e-mail address book' option is Not greyed out on
this computer. Is this by design or could it be an artifact caused by some
other issue in my system?

Thanks,
Linn

The problem users apparently have no Outlook Address Book in their mail
profile. They can add it through the Tools | E-mail Accounts dialog.

Signature

> Hi,
>
[quoted text clipped - 9 lines]
> Thanks in advance,
> Linn

Reply to this Message

Sue Mosher [MVP-Outlook] - 09 May 2006 17:28 GMT

> Thanks for the tip Sue. Is it resonable for this to be different from
> computer to computer, for a given user? I would have thought that once set
> it would be available on each computer the user logs into.

That depends on whether you have roaming Windows profiles set up for the user.

> the user who had this problem yesterday is on a different computer today but
> the 'Show this folder as an e-mail address book' option is Not greyed out on
> this computer. Is this by design or could it be an artifact caused by some
> other issue in my system?

Sounds like they're using a different mail profile on that machine.

Signature

> The problem users apparently have no Outlook Address Book in their mail
> profile. They can add it through the Tools | E-mail Accounts dialog.

>> Hi,
>>
[quoted text clipped - 9 lines]
>> Thanks in advance,
>> Linn

Reply to this Message

Linn Kubler - 10 May 2006 13:54 GMT

Oh, Ok so I would need to use roaming profiles to have everyone's email
settings follow them. I haven't been using them I thought that all the
email settings were stored on the Exchange server, that would be handier I
think. I've always found roaming profiles to be troublesome and not very
stable so I tend to avoid them.

Thanks for the info,
Linn

> Thanks for the tip Sue. Is it resonable for this to be different from
> computer to computer, for a given user? I would have thought that once
> set
> it would be available on each computer the user logs into.

That depends on whether you have roaming Windows profiles set up for the
user.

> the user who had this problem yesterday is on a different computer today
> but
[quoted text clipped - 3 lines]
> some
> other issue in my system?

Sounds like they're using a different mail profile on that machine.

Signature

> The problem users apparently have no Outlook Address Book in their mail
> profile. They can add it through the Tools | E-mail Accounts dialog.

> "Linn Kubler" <lkubler@chartwellwisc2.com> wrote in message
> news:eP0$OT2cGHA.1264@TK2MSFTNGP05.phx.gbl...
[quoted text clipped - 12 lines]
>> Thanks in advance,
>> Linn

Reply to this Message

Linn Kubler - 16 May 2006 13:48 GMT

No, I'm not using roaming profiles. But I have customized the installation
of Office, I wonder if that would be an option I can set there? I'll have
to take a look.

Thanks,
Linn

That depends on whether you have roaming Windows profiles set up for the
user.

> the user who had this problem yesterday is on a different computer today
> but
[quoted text clipped - 3 lines]
> some
> other issue in my system?

Sounds like they're using a different mail profile on that machine.

Signature

> The problem users apparently have no Outlook Address Book in their mail
> profile. They can add it through the Tools | E-mail Accounts dialog.

> "Linn Kubler" <lkubler@chartwellwisc2.com> wrote in message
> news:eP0$OT2cGHA.1264@TK2MSFTNGP05.phx.gbl...
[quoted text clipped - 12 lines]
>> Thanks in advance,
>> Linn

Reply to this Message

Sue Mosher [MVP-Outlook] - 16 May 2006 14:24 GMT

There is a known problem with the deployment of Outlook mail profiles using the ORK tools that sometimes results in the Outlook Address Book not being installed -- even if it is included in the customization for the installation. Users can either add it manually or you can give them a second .prf file to run that adds it and then starts Outlook.

Signature

> No, I'm not using roaming profiles. But I have customized the installation
> of Office, I wonder if that would be an option I can set there? I'll have
[quoted text clipped - 37 lines]
>>> or
>>> give my users ability to change this setting?

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