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MS Office Forum / Outlook / Contacts / May 2006Can't see contact details
When looking at a Contact using Detailed Address Cards, we can see email addresses, business addresses and phone numbers etc. When we select a Contact from the address card list by double clicking on it, it opens the contact screen, but the email address and business address are not showing. I have ran the scanpst.exe, which didn't correct the problem. I have exported the pst to a file, then imported it into another system. Those results are dismal. The contact's 'file as' header is empty, and not all of the emails and sent emails transfer over. HELP Did these email addresses ever appear correctly? If so, any idea what might have corrupted these Contact Records? How were these records originally created?  SignatureRuss Valentine [MVP-Outlook] > When looking at a Contact using Detailed Address Cards, we can see email > addresses, business addresses and phone numbers etc. [quoted text clipped - 11 lines] > > HELP Yes they did appear correctly. Back in April an error message appeared while running outlook. I did not make a record of the error, but it said to run the scanpst utility. We did that, and since, it does not display correctly. When we open the address book, it doesn't show any email of phone number information there either. > Did these email addresses ever appear correctly? If so, any idea what might > have corrupted these Contact Records? How were these records originally [quoted text clipped - 14 lines] > > > > HELP Do you back up your data? SignatureRuss Valentine [MVP-Outlook] > Yes they did appear correctly. Back in April an error message appeared > while [quoted text clipped - 26 lines] >> > >> > HELP I believe that the scanpst made a backup before it did the repair. > Yes they did appear correctly. Back in April an error message appeared while > running outlook. I did not make a record of the error, but it said to run [quoted text clipped - 20 lines] > > > > > > HELP Well that's a little late since the damage was already done by then. You can try alternating a scandisk utility with the Inbox Repair Tool to see if anything else can be repaired. If not, then you will need to restore the damage manually and learn to backup your data. SignatureRuss Valentine [MVP-Outlook] >I believe that the scanpst made a backup before it did the repair. > [quoted text clipped - 30 lines] >> > > >> > > HELP Yes, I understand the value of backing up. However, the data is there. The problem is that Outlook does not display it correctly in the different views available. How can the data be there in the detailed address view, and not be shown in the other views of the contact? You can't export the data either, even though it's shown in the detailed address view. This doesn't seem to be a function of whether the data was backed up or not. If the data is there, shouldn't outlook display it? The scanpst utility nor the reinstall program function in Add and Remove programs don't fix anything (in this case). I would think that there would be a utility that would at least let you repair the indeces of the database. Or let you export the data correctly. > Well that's a little late since the damage was already done by then. You can > try alternating a scandisk utility with the Inbox Repair Tool to see if [quoted text clipped - 34 lines] > >> > > > >> > > HELP Forget about the views for now. Does the data appear in the Contact Record when you open it? Data that can be repaired will be repaired by the Inbox Repair Tool. Have you searched for third party products? If the Inbox Repair Tool fails to repair the PST file, you can use the following tool to find out what can be fixed: http://officerecovery.com/outlook/index.htm SignatureRuss Valentine [MVP-Outlook] > Yes, I understand the value of backing up. > However, the data is there. [quoted text clipped - 58 lines] >> >> > > >> >> > > HELP |
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