unable to open attached contact card

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clearmist - 10 May 2006 08:04 GMT

I sent contact cards and a distribution list via e-mail and my recipient
cannot open them although she has been able to in the past. Is there a
setting that may have been altered?

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Sue Mosher [MVP-Outlook] - 16 May 2006 14:34 GMT

What happens when she tries? In what version of Outlook?

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I sent contact cards and a distribution list via e-mail and my recipient
> cannot open them although she has been able to in the past. Is there a
> setting that may have been altered?

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clearmist - 16 May 2006 17:25 GMT

It opens into a blank contact card. She's using 2003 Outlook, so am I. I
tried sending them to two others and the same thing happened, one of them is
also using 2003 Outlook, I'm not sure about the other person. I've tried
attaching the cards and list by clicking the insert (paper clip button) and
choosing Item and the list and clicking the circle for 'as an attachment' as
well as dragging the list into the message, both result in the same outcome
for my recipients. Suggestions?

> What happens when she tries? In what version of Outlook?
>
> >I sent contact cards and a distribution list via e-mail and my recipient
> > cannot open them although she has been able to in the past. Is there a
> > setting that may have been altered?

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Sue Mosher [MVP-Outlook] - 16 May 2006 18:59 GMT

Try using this method:

1) In Tools | Options | Mail Format | Internet Format, under Outlook Rich Text Options, from the drop-down list, select "Send using Outlook rich text format"

2) Create a new email message in rich-text format.

3) Insert the contact as an attachment.

4) Add the recipient.

5) Double-click the recipient address and make sure it's set for "Send in Outlook rich-text format."

6) Send the message.

If that doesn't work, talk to your Exchange administrator about unblocking RTF content to the Internet.

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> It opens into a blank contact card. She's using 2003 Outlook, so am I. I
> tried sending them to two others and the same thing happened, one of them is
[quoted text clipped - 7 lines]
>> > cannot open them although she has been able to in the past. Is there a
>> > setting that may have been altered?

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