"Show this folder as an email address book"

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Sherry in MI - 10 May 2006 21:51 GMT

My contacts are no longerappearing in my email address book when I click on
the "TO" section to draft an email. I looked through several other posts and
have gotten to the point of going into properties and the Outlook tab where
it says "Show this folder as an email address book" and the address book I
want is listed there, but everything is shaded so I am unable to select,
confirm, change or do anything to that screen. I checked attaching the
contact lists to the email and both folders (personal folder and outlook
folder) are already there and it says I can't add it twice. Advice?

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Russ Valentine [MVP-Outlook] - 11 May 2006 01:51 GMT

Add the Outlook Address Book Service to your profile.
Method depends on version which you failed to post. It is posted here almost
daily. You should have no problem finding it.

Signature

Russ Valentine
[MVP-Outlook]

> My contacts are no longerappearing in my email address book when I click
> on
[quoted text clipped - 7 lines]
> contact lists to the email and both folders (personal folder and outlook
> folder) are already there and it says I can't add it twice. Advice?

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Sherry in MI - 11 May 2006 02:27 GMT

I have Windows XP for Home and MS Office Outlook 2003.

As I mentioned, I tried doing that already. I assume that within MS Office
that I do that through tools, email accounts, add a new directory or address
book, select "Additional Address Book" and so on. When I try to select the
Outlook Address Book, it says "This account or directory type already exists
and cannot be specified twice." I didn't see that addressed - suggestions
for me? Thanks.

> Add the Outlook Address Book Service to your profile.
> Method depends on version which you failed to post. It is posted here almost
[quoted text clipped - 10 lines]
> > contact lists to the email and both folders (personal folder and outlook
> > folder) are already there and it says I can't add it twice. Advice?

Reply to this Message

Brian Tillman - 11 May 2006 03:49 GMT

> As I mentioned, I tried doing that already. I assume that within MS
> Office that I do that through tools, email accounts, add a new
> directory or address book, select "Additional Address Book" and so
> on. When I try to select the Outlook Address Book, it says "This
> account or directory type already exists and cannot be specified
> twice." I didn't see that addressed - suggestions for me? Thanks.

Remove the existing Outlook Address Book service, stop and restart Outlook,
and add the service back in.

Signature

Brian Tillman

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Russ Valentine [MVP-Outlook] - 11 May 2006 10:35 GMT

If the option to enable a Contacts Folder as an email address book is grayed
out, then you have not successfully added the Outlook Address Book Service
to your profile. If you managed to corrupt your profile, you may need to
remove the service first before you can add it correctly. Be sure to restart
Outlook after you remove it, then re-add it.

Signature

Russ Valentine
[MVP-Outlook]

>I have Windows XP for Home and MS Office Outlook 2003.
>
[quoted text clipped - 30 lines]
>> > outlook
>> > folder) are already there and it says I can't add it twice. Advice?

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