Typically that means you need to add the Outlook Address Book service to
your current profile. If you're using OL2003 (or OL2002) go to Tools menu >
Email accounts > Add directories or address books > Click Next and add the
Outlook Address Book.
> how do I ungray the show this folder as an email address book under
> contacts
> so I can put a check mark in the box for it to show up in my contacts
> list?