Corrupted Address Book

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Stan - 18 Oct 2003 06:55 GMT

I am using Outlook 2000 in Windows 98. The address book
has become corrupted. It is reading my task list as a
contact folder. How do I delete the corrupted address
book and restore a new address book.

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Nikki - 18 Oct 2003 07:10 GMT

For a Personal Address Book:

Close Outlook.
Search on your computer for .PAB files and
delete. This will delete all entries also.

Or is this your Contacts folder?

Signature

Nikki Peterson [MVP - Outlook]

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Russ Valentine [MVP-Outlook] - 18 Oct 2003 10:47 GMT

You would have to post your mail support mode of Outlook for us to answer.
Line 2 of Help | About, if you don't know. Also make sure you specify which
address book you mean.

Signature

Russ Valentine
[MVP-Outlook]

> I am using Outlook 2000 in Windows 98. The address book
> has become corrupted. It is reading my task list as a
> contact folder. How do I delete the corrupted address
> book and restore a new address book.

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Stan - 18 Oct 2003 18:57 GMT

That line states:

"Internet Mail Only - Security Update."

Outlook is managing the address book. It is not a .pab.

>-----Original Message-----
>You would have to post your mail support mode of Outlook for us to answer.
>Line 2 of Help | About, if you don't know. Also make sure you specify which
>address book you mean.

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Russ Valentine [MVP-Outlook] - 18 Oct 2003 19:50 GMT

That's what I was afraid of. IMO provides no alternatives for repairing the
address book service since it does not use the Outlook Address Book. It uses
the Windows Address Book.
Do you have any idea how this happened? By which path are you opening the
address book and what exactly do you see?

Signature

Russ Valentine
[MVP-Outlook]

> That line states:
>
[quoted text clipped - 8 lines]
> you specify which
> >address book you mean.

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Stan - 18 Oct 2003 21:40 GMT

I am opening the address book from within Outlook 2000
(Tools|Address Book).

When open, I see "Contacts" from my contact folder. I
also have a second folder called "Contacts (Prsnl)." This
is the folder that is now linked somehow to my task
folders. This folder name was associated with a previous
contact folder that has since been renamed "Prsnl
Contacts." "Prsnl Contacts" is set from within its
property tab to not show up in the address book.

From within the registry somewhere, can I not delete this
folder path? Would Help|Detect & Repair fix the folder
link??

Thanks, Stan

>-----Original Message-----
>That's what I was afraid of. IMO provides no alternatives for repairing the
>address book service since it does not use the Outlook Address Book. It uses
>the Windows Address Book.
>Do you have any idea how this happened? By which path are you opening the
>address book and what exactly do you see?

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Russ Valentine [MVP-Outlook] - 18 Oct 2003 21:58 GMT

Was this other Contacts Folder in the same PST or a second PST?
See if any of the methods here help:
http://support.microsoft.com/?kbid=278940

Signature

Russ Valentine
[MVP-Outlook]

> I am opening the address book from within Outlook 2000
> (Tools|Address Book).
[quoted text clipped - 22 lines]
> you opening the
> >address book and what exactly do you see?

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Stan - 18 Oct 2003 23:41 GMT

Same PST as a Contacts subfolder.

>-----Original Message-----
>Was this other Contacts Folder in the same PST or a second PST?
[quoted text clipped - 29 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 18 Oct 2003 23:50 GMT

Then the registry will not be in play here.
Your problem is without precedent and without solution since IMO was
abandoned long ago. I would suggest:
1. Closing Outlook and repairing your PST with the Inbox Repair Tool
2. Resetting the connection to the WAB: Open Outlook Express. Disable
sharing of the Address Book. Restart OE. Re-enable sharing.
3. Re-open Outlook.

Signature

Russ Valentine
[MVP-Outlook]

> Same PST as a Contacts subfolder.
>
[quoted text clipped - 39 lines]
> >
> >.

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