Custom Shared Contacts in Outlook 2003

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tednov - 17 May 2006 17:03 GMT

I recently imported a custom Contacts list from the users previous
employer. I also shared the users contacts so that their secretary can
add and edit those contacts.

However the secretary can't view her custom contacts. The secretary can
view the Contacts listing but nothing that was customized.

Example: the user has 5 contact lists named;

-Clients
-Judges
-Attorneys
-Cases

None of the above contacts are viewable for the secretary. The
secretary can only view/add/edit the main 'Contacts'.

Any ideas on what steps I might have missed?

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Sue Mosher [MVP-Outlook] - 17 May 2006 17:20 GMT

These are all separate contacts folders? In an Exchange mailbox?

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I recently imported a custom Contacts list from the users previous
> employer. I also shared the users contacts so that their secretary can
[quoted text clipped - 14 lines]
>
> Any ideas on what steps I might have missed?

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tednov - 17 May 2006 18:01 GMT

> These are all separate contacts folders? In an Exchange mailbox?

As near as I can tell it's actually categories within Contacts. All I
did was import her Contacts from her previous employer and shared them
with her secretary. In Outlook, in the left windows pane under 'My
Contacts' there is Contacts, Attorneys, Clients, Judges, etc.

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Sue Mosher [MVP-Outlook] - 17 May 2006 19:13 GMT

You need to look more closely. Categories are part of the data stored on individual items. The left navigation pane shows folders, but it's not clear from your description whether these are in her mailbox. Look in the Folder List. You will also need to work with the Folder List to complete the necessary steps if they are in the mailbox. Specifically, the mailbox owner needs to grant "folder visible" permission to the root of the mailbox and any other parent folders of the shared folder, as well as appropriate permission -- at least Reviewer -- on the shared folder itself.

The user who needs access then goes into Tools | E-mail Accounts or Tools | Services (depending on the Outlook version), brings up the properties for the Exchange Server service, and on the Advanced tab, adds the mailbox.

For more information on folder permissions, with how-to screen shots, see http://www.howto-outlook.com/howto/permissions.htm and http://office.microsoft.com/assistance/preview.aspx?AssetID=HA011134811033

"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com> wrote in message news:%23izrbHdeGHA.1812@TK2MSFTNGP04.phx.gbl...
These are all separate contacts folders? In an Exchange mailbox?

"tednov" <666@booger.net> wrote in message news:uAb15tceGHA.764@TK2MSFTNGP05.phx.gbl...

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>> These are all separate contacts folders? In an Exchange mailbox?
>
> As near as I can tell it's actually categories within Contacts. All I
> did was import her Contacts from her previous employer and shared them
> with her secretary. In Outlook, in the left windows pane under 'My
> Contacts' there is Contacts, Attorneys, Clients, Judges, etc.

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tednov - 17 May 2006 19:38 GMT

I'm probably not explaining this correctly so please forgive me.

If you click on the contacts button\whatever it's called, on the left
pane then My Contacts, Other Contacts and Current View is listed. Under
My Contacts that is where Contacts, Clients, Judges, Attorneys and Cases
are listed. It's like there are 5 contact lists. However I only
imported the Contacts portion of the PST.

The thing is I'm not really a Outlook/Exchange person so I'm not going
to know all of Outlook's terminology and such and I think that's what is
hampering me in my description of the problem :(

> You need to look more closely. Categories are part of the data stored on individual items. The left navigation pane shows folders, but it's not clear from your description whether these are in her mailbox. Look in the Folder List. You will also need to work with the Folder List to complete the necessary steps if they are in the mailbox. Specifically, the mailbox owner needs to grant "folder visible" permission to the root of the mailbox and any other parent folders of the shared folder, as well as appropriate permission -- at least Reviewer -- on the shared folder itself.
>
[quoted text clipped - 24 lines]
>>
>> Any ideas on what steps I might have missed?

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Sue Mosher [MVP-Outlook] - 17 May 2006 19:46 GMT

Did you try following the instructions I provided?

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> I'm probably not explaining this correctly so please forgive me.
>
[quoted text clipped - 36 lines]
>>>
>>> Any ideas on what steps I might have missed?

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tednov - 17 May 2006 21:26 GMT

> Did you try following the instructions I provided?

Actually I did all those steps in the beginning. But just for good
measure I tried again....this time it worked.

Somehow, someway I must've just missed a click or a apply. Too many
options and such in Outlook. I guessed I was spoiled doing Groupwise :)

Thanx for pointing me in the right direction!

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