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MS Office Forum / Outlook / Contacts / May 2006"Find a contact" does not work when contact does not have an email address
My problem is that when using "Find a contact" I cannot find a contact that does not have an email address. The contact is in the searchable contact folder and when I type in part of the name or full name in "find a contact" box I cannot find it. When I edit the contact and type in any email address into it "Find a contact" is able to find it. Any ideas how to deal with it? We would need at least some information. State your Outlook version, information store, how you created your Contacts for this profile and how you configured your Outlook Address Book.  SignatureRuss Valentine [MVP-Outlook] > My problem is that when using "Find a contact" I cannot find a contact > that does not have an email address. [quoted text clipped - 5 lines] > > Any ideas how to deal with it? I love the find a Contact window but it dislikes people without email addresses. Strange but true. It's always been like that - just make up an email account for them. BTW - don't rely on it to look up by company name - not at all reliable. First and Last name and combinations work well. Judy Gleeson, MVP Outlook Acorn Training and Consulting www.acorntraining.com.au Everyone - turn on your Advanced Toolbars and learn how to use the Field Chooser and Group by Box!! > We would need at least some information. State your Outlook version, > information store, how you created your Contacts for this profile and how [quoted text clipped - 8 lines] >> >> Any ideas how to deal with it? Not here. I've never had the "Find a Contact" dialog fail to find a Contact, even those without an email address. SignatureRuss Valentine [MVP-Outlook] >I love the find a Contact window but it dislikes people without email >addresses. Strange but true. [quoted text clipped - 23 lines] >>> >>> Any ideas how to deal with it? Russ I have seen it happen on many clients' sites. It just doesn't seem to like Contacts without email addresses. Maybe it's only on older versions - I haven't kept track of exact details. I'll test it on 2003 in my training room tomorrow and see what happens. Judy Gleeson, MVP Outlook Acorn Training and Consulting www.acorntraining.com.au Everyone - turn on your Advanced Toolbars and learn how to use the Field Chooser and Group by Box!! > Not here. I've never had the "Find a Contact" dialog fail to find a > Contact, even those without an email address. [quoted text clipped - 25 lines] >>>> >>>> Any ideas how to deal with it? I don't doubt it. I'd just be interested in the steps to repro. I've never had it happen. SignatureRuss Valentine [MVP-Outlook] > Russ I have seen it happen on many clients' sites. It just doesn't seem > to like Contacts without email addresses. Maybe it's only on older [quoted text clipped - 39 lines] >>>>> >>>>> Any ideas how to deal with it? Russ, it was working for some time and than it stopped, hard to say why but the fact is that when there is no email address in the contact "Find a contact" cannot find it, when I add it it can find it easly. I do not want to make up an email for 100s contact that do not have it :( Outlook 2003 11.6568.6568, SP2, it works on MS exchange server m. Try removing the Outlook Address Book Service from your profile. Restart Outlook. Add it back and make sure your Contacts Folder is enabled as an email address book. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 6 lines] > > m. Russ, where do I remove this? in options? M. Instructions here: http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 SignatureRuss Valentine [MVP-Outlook] > Russ, > > where do I remove this? in options? > > M. |
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