Can't access contacts list when clicking on To button in new email

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John M, - 26 May 2006 04:35 GMT

When composing anew email, I click on To button and get error message that
address book cannot be displayed. I enabled the Contacts folder to be shown
as an address book. This allows me to type a few characters and Check Names.
But I still cannot access the address book by clicking on the To button.

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Milly Staples [MVP - Outlook] - 26 May 2006 06:09 GMT

Outlook version? Is the Outlook Address Book service installed? Check this
news group archives for the thousands of posts about how to enable it as an
address book.

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Milly Staples [MVP - Outlook]

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After furious head scratching, John M, asked:

| When composing anew email, I click on To button and get error message
| that address book cannot be displayed. I enabled the Contacts folder
| to be shown as an address book. This allows me to type a few
| characters and Check Names. But I still cannot access the address
| book by clicking on the To button.

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John M, - 26 May 2006 12:24 GMT

Milly,
Thanks for responding. I am using Outlook 2003. My hard drive crashed, so I
copied my previous Outlook files into the same spot when setting up the new
hard drive. I can see my contact info and I have already enabled it as an
address book by going into properties on the contact folder. This, however,
did not solve my issue. Any suggestions?

Thanks

> Outlook version? Is the Outlook Address Book service installed? Check this
> news group archives for the thousands of posts about how to enable it as an
[quoted text clipped - 5 lines]
> | characters and Check Names. But I still cannot access the address
> | book by clicking on the To button.

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Russ Valentine [MVP-Outlook] - 26 May 2006 12:46 GMT

Never just copy an Outlook data file to the default location. That does not
configure Outlook to use it. It does, however, corrupt your profile. Remove
and re-add the Outlook Address Book service to your profile.

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Russ Valentine
[MVP-Outlook]

> Milly,
> Thanks for responding. I am using Outlook 2003. My hard drive crashed, so
[quoted text clipped - 19 lines]
>> | characters and Check Names. But I still cannot access the address
>> | book by clicking on the To button.

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