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MS Office Forum / Outlook / Contacts / May 2006Can't save contact info - in Exchange Server using Outlook 2007
Using current production Exchange Server with Outlook 2007 Beta, I cannot save new or modified contact information. On my laptop, when I access Exchange Server remotely with an Outlook 2007 Beta Pop-client, I can save new or modified contact information in my local .pst. The only way to save now on the Exchange Server is to access it from OWA not using anything from Office 2007. Is this a bug in the Beta or is there something I can change in the setup/options to allow saving of contact information. By the way, I have no trouble saving calendar information or e-mail folder information other than contacts. In Contacts, when I hit save I can see the contact change briefly in the contacts folder but it reverts back to the original within a second or so.  SignatureDon What do you mean by "reverts back to the original"? You cannot create new contacts in an Exchange mailbox if your only connection to the mailbox is with a POP3 account. You need to be using an Exchange account. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Using current production Exchange Server with Outlook 2007 Beta, I cannot > save new or modified contact information. On my laptop, when I access [quoted text clipped - 10 lines] > In Contacts, when I hit save I can see the contact change briefly in the > contacts folder but it reverts back to the original within a second or so. Sue Sorry for the confusing statement of the problem. I'm am trying to save the contact on exchange server with an Exchange account on my office machine. When I try to edit a contact, I have the contacts view of the Exchange server open in Outlook 2007. When I click Save for the edited contact, the edited contact closes as it should revealing the contacts view where the full contact list is open showing the contact that I was editing. For a split second, the edited (correct) information shows in the contacts view. Almost immediately, however, the information reverts to the original (pre-edit) version. If I close and reopen Outlook 2007, the original unedited contact is what I find. To narrow down the locus of the problem, I did the following two things. First , I edited the same contact information using OWA directly on Exchange Server without going through Outlook 2007, and the contact information was saved correctly in Exchange Server (while Outlook 2007 was open in the Contacts View, and almost immediately, Outlook 2007 Contacts View shows the edited, correct, information for the contact. Second, I tried to edit a local contact (not one on Exchange Server) using my laptop remotely connected to Exchange Server only with a Pop client. The local contact is saved correctly by Outlook 2007 (locally in the local .pst - not on Exchange Server). I only mention the latter two facts to narrow down the problem to Outlook 2007 using an Exchange Account on an Exchange Server. The OWA test shows it is not Exchange Server itself blocking the transaction. The Pop test shows it is not Outlook 2007 by itself. It only happens when there is a combination of Outlook 2007 accessing Exchange Server with an Exchange Account. I hope this clarifies my question. Thanks a lot for the prompt reply, and I hope you can offer additional insight here. SignatureDon > What do you mean by "reverts back to the original"? > [quoted text clipped - 13 lines] > > In Contacts, when I hit save I can see the contact change briefly in the > > contacts folder but it reverts back to the original within a second or so. This is happening in your default Contacts folder in your mailbox? SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue > [quoted text clipped - 35 lines] >> >> You cannot create new contacts in an Exchange mailbox if your only connection to the mailbox is with a POP3 account. You need to be using an Exchange account. >> >> > Using current production Exchange Server with Outlook 2007 Beta, I cannot [quoted text clipped - 11 lines] >> > In Contacts, when I hit save I can see the contact change briefly in the >> > contacts folder but it reverts back to the original within a second or so. Sue, Yes it is. Any thoughts? SignatureDon > This is happening in your default Contacts folder in your mailbox? > [quoted text clipped - 53 lines] > >> > In Contacts, when I hit save I can see the contact change briefly in the > >> > contacts folder but it reverts back to the original within a second or so. Have you checked for a filter on the current contacts view or tried a different view? SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue, > > Yes it is. Any thoughts? > >> This is happening in your default Contacts folder in your mailbox? >> >> > Sue [quoted text clipped - 52 lines] >> >> > In Contacts, when I hit save I can see the contact change briefly in the >> >> > contacts folder but it reverts back to the original within a second or so. Sue, You did it. I was starting in Business Card view (no filters), and no changes will save. When I changed to Address Card View, it saves changes most of the time. Switching back to Business Card View, it still will not save, but reswitching to Address Card does the trick. Along the way, I discovered something I have never seen and don't know where it is saved. It is called a Local Failures folder. In that folder are many of the failed changes and additions I tried to make earlier. Though I now have a workaround thanks to you, I'm still wondering whether this is a bug I should report to MS or whether it is a result of something flaky going on on my system or my network. Any thoughts? SignatureDon > Have you checked for a filter on the current contacts view or tried a different view? > [quoted text clipped - 60 lines] > >> >> > In Contacts, when I hit save I can see the contact change briefly in the > >> >> > contacts folder but it reverts back to the original within a second or so. I'd say that you should definitely submit feedback on this problem, which I've never heard of before. If you are using the public preview version of Office 2007 Beta 2, the best way to provide feedback is with the Send a Smile/Frown tool from http://www.microsoft.com/downloads/details.aspx?familyid=A2E1F4E2-BC0F-4403-B09F -7A677D55F274. This tool will transmit your comments and a screenshot back to Microsoft. You could take a screenshot of the Local Failures folder. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Sue, > [quoted text clipped - 75 lines] >> >> >> > In Contacts, when I hit save I can see the contact change briefly in the >> >> >> > contacts folder but it reverts back to the original within a second or so. |
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