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MS Office Forum / Outlook / Contacts / May 2006

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Full Name Listed in Reverse

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AusRob - 30 May 2006 05:59 GMT
Hi Everyone,

In the Contacts database of Outlook 2003, within the Contact Form, the Full
Name is listed in reverse, e.g. Smith John. This reversed format also shows
in other views, where the Full Name is listed in the column of a table layout.

If I select "Full Name..." on the Contact Form for any record, it indicates
that First name is "John", and Last name is "Smith", i.e. the first and last
names are given correctly, however they do not appear in the correct order
when listed together as "Full Name".

Looking at Tools>Email Accounts>View or Change....>Outlook Address
Book>Change....>Show Names by...., "First Last" is checked.

Looking at Tools>Options>Preferences>Contact Options>... Default "Full Name"
order is "First (Middle) Last".   Default "File As" order is "Last, First".

Can anyone provide any clues as to how I can get the Full Name to list
correctly? i.e. "John Smith" instead of "Smith John".

I will appreciate any assistance, Thanks...
Signature

AusRob

Russ Valentine [MVP-Outlook] - 30 May 2006 09:48 GMT
Clarify the views to which you are referring: Contact Folder or Address
Book? If you create a new Contact from scratch and parse the name elements
yourself correctly, what do you see in a Contact Folder view?
Signature

Russ Valentine
[MVP-Outlook]

> Hi Everyone,
>
[quoted text clipped - 24 lines]
>
> I will appreciate any assistance, Thanks...
AusRob - 30 May 2006 12:11 GMT
Hi Russ,

Thanks for your response....

I presume that your reference to Contact Folder view is the form which
appears when I click New Contact.... if I then enter a new Contact from
scratch, the "Full Name" appears correctly after entry. In addition, if I
open the Contact Form/Folder(?) of any of the "Smith John" records and
re-enter the Full Name as "John Smith" over the top of "Smith John", it
changes to the correct sequence, and stays that way. The "File As" entry
remains at "Smith, John" (the format I have selected) regardless of whether
the Full Name shows as "Smith John" or "John Smith".

It seems that the Full Names of all of my pre-existing records/contacts,
which had the correct sequence previously, have changed to "Last First"
format without warning.

Thanks & Regards,
Signature

AusRob

> Clarify the views to which you are referring: Contact Folder or Address
> Book? If you create a new Contact from scratch and parse the name elements
[quoted text clipped - 27 lines]
> >
> > I will appreciate any assistance, Thanks...
Russ Valentine [MVP-Outlook] - 30 May 2006 13:08 GMT
Doubtful that Outlook reversed the sequence on its own for no reason. More
likely, these Contacts were created with the wrong sequence preference set
or without your parsing the name elements yourself. With short names,
Outlook can get confused and may not parse the elements correctly. It is
always better to use the Full Name dialog box to enter Contact name
elements.
If new Contacts are sequenced correctly, then Outlook is functioning
normally.
Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 49 lines]
>> >
>> > I will appreciate any assistance, Thanks...
AusRob - 31 May 2006 02:13 GMT
Hi Russ,

Thanks again for your input. I don't think that I have done anything unusual
or careless here, as I'm always particular about having the setup "just
right" for important issues such as maintenance of my customer database. With
respect, it does appear to me that this sequence has changed for no reason;
all records appeared correct until recently. What really frustrates me is
that something has changed, and Outlook will not allow me to change it back
again....

The issue that baffles me is that within the Full Name dialog box, the First
and Last Names are listed correctly, i.e. First = John, and Last = Smith....
it's when I view the Full Name anywhere else but within this dialog box that
it displays as "Smith John".

Without any "fix" evident, I guess I'm just going to have to export the data
to an external database, and re-import into Outlook, making sure that the
First and Last Names enter the correct "slots".
Signature

AusRob

> Doubtful that Outlook reversed the sequence on its own for no reason. More
> likely, these Contacts were created with the wrong sequence preference set
[quoted text clipped - 57 lines]
> >> >
> >> > I will appreciate any assistance, Thanks...
Russ Valentine [MVP-Outlook] - 31 May 2006 02:59 GMT
But you said new Contacts display correctly, right?
Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 96 lines]
>> >> >
>> >> > I will appreciate any assistance, Thanks...
AusRob - 31 May 2006 03:22 GMT
Yes, new Contacts, and any of the old ones which I re-enter the name display
correctly. Thanks,
Signature

AusRob

> But you said new Contacts display correctly, right?
> > Hi Russ,
[quoted text clipped - 97 lines]
> >> >> >
> >> >> > I will appreciate any assistance, Thanks...
AusRob - 31 May 2006 09:01 GMT
Further to previous discussion, I seem to have corrected the problem by
Exporting all of the data to an Excel spreadsheet, and re-importing into
Outlook.... all Full Names are indeed now "First Last".... thanks for your
input, Russ..... I'm not sure why the problem occurred in the first place,
nor am I sure why my action fixed the problem.... but I'm happy that it now
appears to be resolved.

Best Regards,
Signature

AusRob

> Yes, new Contacts, and any of the old ones which I re-enter the name display
> correctly. Thanks,
[quoted text clipped - 100 lines]
> > >> >> >
> > >> >> > I will appreciate any assistance, Thanks...
Russ Valentine [MVP-Outlook] - 31 May 2006 09:57 GMT
Well if Outlook reversed the names all on its own, it would truly the first
and only time I've seen it.
Signature

Russ Valentine
[MVP-Outlook]

> Further to previous discussion, I seem to have corrected the problem by
> Exporting all of the data to an Excel spreadsheet, and re-importing into
[quoted text clipped - 140 lines]
>> > >> >> >
>> > >> >> > I will appreciate any assistance, Thanks...

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