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news.microsoft.com - 05 Jun 2006 20:23 GMT

Hey guys, I have an issue where I open a new mail message, and I click the
To: button, it brings up the address books. I select the Outlook Address
Books and choose 'Contacts' (my personal contacts) and what happens next is
that I cannot see a single contact. however, the contacts are there and when
I type the first letter, "J" for instance, it brings up all of the contacts
that start with the letter J.

So that contacts are there, I just cannot see them initially. It looks like
an empty address book.

Any help would be appreciated.

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Russ Valentine [MVP-Outlook] - 05 Jun 2006 20:50 GMT

You seem to have an invalid entry in that dropdown list. Remove it and
replace it with a valid entry here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.

Signature

Russ Valentine
[MVP-Outlook]

> Hey guys, I have an issue where I open a new mail message, and I click the
> To: button, it brings up the address books. I select the Outlook Address
[quoted text clipped - 7 lines]
>
> Any help would be appreciated.

Reply to this Message

news.microsoft.com - 05 Jun 2006 20:55 GMT

Already done so. I removed and added the entry. Also Russ, you should know
that this is my only contact folder (default folder).

This did not work.

Thanks.

> You seem to have an invalid entry in that dropdown list. Remove it and
> replace it with a valid entry here:
[quoted text clipped - 11 lines]
>>
>> Any help would be appreciated.

Reply to this Message

Russ Valentine [MVP-Outlook] - 05 Jun 2006 21:27 GMT

Doesn't matter if it's your only Contacts Folder. It's the reference that is
invalid, not your Contacts Folder.
It works for everyone else. State clearly what you did and whether you
restarted Outlook.

Signature

Russ Valentine
[MVP-Outlook]

> Already done so. I removed and added the entry. Also Russ, you should know
> that this is my only contact folder (default folder).
[quoted text clipped - 18 lines]
>>>
>>> Any help would be appreciated.

Reply to this Message

news.microsoft.com - 05 Jun 2006 21:50 GMT

Russ, I removed it from this dialogue box, went to the properties of the
contacts folder and added it once more. Restarted outlook and still no good.
Also, I created a whole new profile, restarted outlook and still the
problem.

> Doesn't matter if it's your only Contacts Folder. It's the reference that
> is invalid, not your Contacts Folder.
[quoted text clipped - 22 lines]
>>>>
>>>> Any help would be appreciated.

Reply to this Message

news.microsoft.com - 05 Jun 2006 21:55 GMT

Maybe I am not understanding your suggestion. Could you be more specific as
to what I should do. I have re-created that entry in the Outlook Address
Book dialogue box by first removing it and then adding it from the
properties of the contacts folder.

Please advise. Thanks for your patience on this.

> Russ, I removed it from this dialogue box, went to the properties of the
> contacts folder and added it once more. Restarted outlook and still no
[quoted text clipped - 27 lines]
>>>>>
>>>>> Any help would be appreciated.

Reply to this Message

Russ Valentine [MVP-Outlook] - 05 Jun 2006 22:23 GMT

You do not add a Contacts Folder by setting the properties of the Folder.
Those properties should already have been set. Just remove it. Restart
Outlook. Add it back. Restart again.
If it doesn't work, remove the entire Outlook Address Book Service, restart
Outlook, then add it back and add your Contacts Folder.

Signature

Russ Valentine
[MVP-Outlook]

> Maybe I am not understanding your suggestion. Could you be more specific
> as to what I should do. I have re-created that entry in the Outlook
[quoted text clipped - 35 lines]
>>>>>>
>>>>>> Any help would be appreciated.

Reply to this Message

news.microsoft.com - 07 Jun 2006 19:11 GMT

This is exactly what I have tried and did not work. I also created a whole
new profile and I saw the reference populate in real time so in effect, I
created a new one. Still the same problem.

> You do not add a Contacts Folder by setting the properties of the Folder.
> Those properties should already have been set. Just remove it. Restart
[quoted text clipped - 40 lines]
>>>>>>>
>>>>>>> Any help would be appreciated.

Reply to this Message

Russ Valentine [MVP-Outlook] - 07 Jun 2006 20:37 GMT

What is it exactly that you're seeing? What do you mean when you say you see
the reference populate? What do you see after that? What Outlook version and
information store is this?

Signature

Russ Valentine
[MVP-Outlook]

> This is exactly what I have tried and did not work. I also created a whole
> new profile and I saw the reference populate in real time so in effect, I
[quoted text clipped - 44 lines]
>>>>>>>>
>>>>>>>> Any help would be appreciated.

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